William Goddard Email & Phone Number

Frederick, Md

-Responsible for contact center call flow design\integration between Genesys Pure Engage, Avaya, Cisco, Oracle SBC and Audio Codes products.-Responsible for design, implementation, and capacity planning for a centralized SIP trunking architecture.

Frederick, Md

-Designed and implemented a migration strategy to move 300+ remote sites to a Centralized SIP Trunking architecture from a distributed TDM architecture. -Responsible for overall design, integration and implementation of the Core Voice routing for Unified Communication\Collaboration platforms (CUCM, Unity, Oracle SBC, ECB, Rightfax, WebEx CCA\ MeetingPlace)-Worked closely with carriers (AT&T, CenturyLink, Verizon) to design, implement, and troubleshoot the Centralized SIP Trunking… Show more -Designed and implemented a migration strategy to move 300+ remote sites to a Centralized SIP Trunking architecture from a distributed TDM architecture. -Responsible for overall design, integration and implementation of the Core Voice routing for Unified Communication\Collaboration platforms (CUCM, Unity, Oracle SBC, ECB, Rightfax, WebEx CCA\ MeetingPlace)-Worked closely with carriers (AT&T, CenturyLink, Verizon) to design, implement, and troubleshoot the Centralized SIP Trunking architecture supporting 10+ Cisco Call Manager Clusters.-Design and implemented solutions to integrate 3rd party M&A's into e.164 dial plan standards-TIER 3 support for Operation and Deployment teams including knowledge transfers, high priority incidents and complex routing implementations -Responsible for platform design standards, documentation and adherence.-Responsible for Monitoring\Alerting and capacity management of carrier SIP Trunks Show less

• Designed and implemented remote site builds to support migrations to centralized Call Manager clusters from legacy TDM based systems.• Responsible for consolidation of M&A fax server implementations and standalone fax machines into a Centralized Rightfax environment.

Frederick, Md

• Managed a Mitel network of PBX's with Call Accounting, ACD, Voicemail and Fax Server systems• Responsible for moves, adds and changes in various offices• Ordered, installed and maintained 1FB, LS/GS, T-1, DS-3 and PRI ISDN trunks for various locations• Worked with LEC, CLECS, and IXC to reroute DID and toll-free numbers• Managed new PBX installations and coordinated with outside vendors such as Verizon, Qwest, BTI and Bell South to bring up new service• Implemented new… Show more • Managed a Mitel network of PBX's with Call Accounting, ACD, Voicemail and Fax Server systems• Responsible for moves, adds and changes in various offices• Ordered, installed and maintained 1FB, LS/GS, T-1, DS-3 and PRI ISDN trunks for various locations• Worked with LEC, CLECS, and IXC to reroute DID and toll-free numbers• Managed new PBX installations and coordinated with outside vendors such as Verizon, Qwest, BTI and Bell South to bring up new service• Implemented new Contact Center scripts in both Mitel and Avaya systems• Worked closely with Mitel Elite dealers on new system design, implementation, software and hardware upgrades Show less