William Goldsmith Email and Phone Number
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• Business operations leader with proven track record of transforming organizations to realize full potential• Built strong Customer Service, Product and IT Support, Account Management & Implementation teams• Directed global business operation teams across Medical / Dental Healthcare, IT, Finance, and Marketing domains
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Director, OperationsOptum Jul 2013 - PresentMassachusetts, United StatesDirector, Operations CVO, Dental Support, and Dental Implementations (01/2022 - present)Lead Implementation and Support organizations for large dental EDI clearinghouse. (Transactions include (837D) Dental Claims, (835) ERA, (270/271) Eligibility, (275) Attachments) Continue to drive the Credentialing Verification Organization enabling growth through new products and solution offerings. Senior Manager, CVO (2/2016 - 12/2021)Interim Director, Operations Support (4/2021 - 12/2021)Account management, sales, contract management, services delivery, production demand forecasting, staffing, and customer engagement/retention/support for large Credentialing Verification Organization. Drove customer and internal compliance to meet NCQA accreditation requirements. Team Lead, Software and Analytics (7/2013 - 1/2016)Lead day to day operations for a Healthcare Analytics software support services organization. Developed team, managed client, vendor, and internal relationships. Created framework, protocols and process for a full product support organization re-implementation. Created a team from the ground up for EDI data collection. Initiated client focused processes to improve customer satisfaction and retention. -
Client Services Manager, Business Process OutsourcingNadastra, Inc. May 2008 - Jun 2013Westborough, MaClient Services Manager (11/2010 - 6/2013)Interfaced daily with client leadership on strategic and operational objectives, status and performance updates, and expectation management. Client delivery owner and facilitated change management requests as required. Monitored client results and temperature to ensure clients understood and realized value from our partnership. Program managed the planning, implementation, and management of all company engagements. Provided operational expertise and guidance for steady state operations to global teams. Pursued client expansion opportunities made possible through strong execution.Business Operations Lead (5/2008 - 11/2010)Responsible for the engagement level operation plans for clients. Maintained a continuous focus to improve operations, decrease turnaround times, and streamline work processes by working collaboratively with the global and client teams. Drove process compliance ensuring all client deliverables were completed timely and within the expected quality. Evaluated processes, governance, reporting, and standards to determine effectiveness. Prepared daily performance reports to give teams transparency into operations. -
Manager, Participant ServicesFidelity Investments Dec 2001 - May 2008Marlborough, MaManager, Participant Services (1/2006 - 5/2008)Provided leadership and motivation for a team of 17+ Retirement Services Specialists through weekly 1 on 1’s, team meetings, and coaching sessions. Monitored incoming and outgoing calls to strengthen customer satisfaction, adherence to business expectations, and regulatory compliance. Cultivated a high performance delivery team to meet and exceed company sales goals by conducting focused training sessions to team members.Manager / Technical Coach / Sr. Retirement Specialist (12/2001 - 1/2006)Managed day to day operations for a team of 15 - 40+ temporary customer service associates. Monitored inbound and outbound calls to increase call quality and drive performance results. Tracked and analyzed associate performance to look for developmental opportunities. Managed contracting agency relationships.
William Goldsmith Skills
William Goldsmith Education Details
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Business Management
Frequently Asked Questions about William Goldsmith
What company does William Goldsmith work for?
William Goldsmith works for Optum
What is William Goldsmith's role at the current company?
William Goldsmith's current role is Business Operations Leader | Account Management & Client Success | Client Implementation & Support | Management Consulting.
What is William Goldsmith's email address?
William Goldsmith's email address is wi****@****are.com
What is William Goldsmith's direct phone number?
William Goldsmith's direct phone number is +150856*****
What schools did William Goldsmith attend?
William Goldsmith attended Assumption College.
What skills is William Goldsmith known for?
William Goldsmith has skills like Business Process Improvement, Program Management, Business Analysis, Change Management, Project Management, Pmo, Process Improvement, Outsourcing, Cross Functional Team Leadership, Team Management, Customer Service, Manage Client Relationships.
Who are William Goldsmith's colleagues?
William Goldsmith's colleagues are Neeraj Panwar, Elisa Slater Msn, Mba, Ccrn, Fnp-C, Nirmal Ramalingam, Jill T., Harvey Vitug, Ashley Gorman, Mariel Lacend.
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William Goldsmith
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William Goldsmith
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