William G. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

I lead Security, Routing & Switching and Wireless projects with a focus on Cisco products.For Security, I am responsible for changes, upgrades and greenfield deployments of:o Cisco Identity Service Engine (ISE) o Cisco Next-Generation Firewalls (ASA with FirePOWER services and FTD), Palo Alto and FortiGate firewallso Cisco FirePOWER Management Centero Microsoft Network Policy Servero Perform Vulnerability Assessments & Analyze Data for Remediation Planso AnyConnect VPN and various modules.o Cisco AMP for Endpoints & Umbrella For Routing & Switching:o Design and troubleshoot Core Routing and Switching using Cisco IOS, IOS-XR & IOS-XE along with Meraki, Aruba and Huawei switcheso Troubleshooting of dynamic routing protocols EIGRP, OSPF, BGPo Dual WAN and policy-based routing design and implementationo LAN Design, Implementation and maintenanceo Network Services (DNS, DHCP, NAT, NTP) on Cisco and Microsoft Server Platformso Deployment of Prime Infrastructure o Implementing Network Redundancy and High Availability (including FHRP, VSS)o Network Management & Assessments (Cisco PI, Cisco SNTC, SolarWinds and Logic Monitor)o Create project plans, low-level designs, as-built documents and network topologies in Microsoft Word, Visio, Excel, and Lucidchart.Wirelesso Deployment of Cisco Wireless LAN Controllers using AireOS and Catalyst modelso Cisco Unified Wireless Guest Access Services Design & Implementationo Wireless Site Surveying & Predictive Simulationo Cisco Unified Wireless Network Design & Implementationo Cisco Prime Infrastructure Heat Maps and WIPso Wireless Network Troubleshooting

Mississauga, Ontario

Security Specialist / SME on ISEo Global distributed deployments (10-42 nodes)Operations include:o Cisco Identity Service Engine (ISE) (8021.x Wired, Wireless, MAB, VPN & TACACS)o Cisco Next-Generation Firewalls (ASA with FirePOWER services FMC/FTD)o FortiGate firewallso Microsoft Network Policy Server with Wireless and AnyConnect VPNo Perform Vulnerability Assessments & Analyze Data for Remediation Planso Cisco AMP for Endpoints & Umbrella o PCI-DSS Compliance - Service Provider

Toronto, Canada Area

Specialties:Securityo Cisco Next-Generation Firewalls (ASA with FirePOWER services and FTD)o Cisco FirePOWER Services Deployment and Management (including FMC management)o Cisco Identity Service Engine (ISE) Deployment (Wired, Wireless, VPN & TACACS)o Microsoft Network Policy Server with Wireless and AnyConnect VPNo Perform Vulnerability Assessments & Analyze Data for Remediation Planso Cisco AMP for Endpoints & Umbrella Routing & Switchingo Design and troubleshooting Core Routing and Switching using Cisco IOS, IOS-XR & IOS-XE o Troubleshooting of dynamic routing protocols EIGRP, OSPF, BGPo Dual WAN and policy-based routing design and implementationo LAN Design, Implementation and maintenanceo Network Services (DNS, DHCP, NAT, NTP) on Cisco and Microsoft Server Platformso Deployment of Prime Infrastructure to monitor and schedule configuration taskso Implementing Network Redundancy and High Availability (including FHRP, VSS)o Network Management & Assessments (Cisco PI, Cisco SNTC, SolarWinds and Logic Monitor)o Create project plans, low-level designs, as-built documents and network topologies in Microsoft Word, Visio, Excel, and Lucidchart.Wirelesso Wireless Site Surveying & Predictive Simulationo Cisco Unified Wireless Network Design & Implementationo Cisco Prime Infrastructure Heat Maps and WIPso Cisco Unified Wireless Guest Access Services Design & Implementationo Wireless Network TroubleshootingOther Experience:o Virtualization using VMWare ESXi on UCS environments.o Cisco Unified Communications Manager Installation and Troubleshootingo Cisco Unity Connection Installation and Troubleshootingo Cisco Attendant Console Installationo Cisco Call Manager Express Troubleshootingo Cisco Unity Express Troubleshooting

Toronto, Canada Area

• Provided hardware and software support to the head office, distribution centre and stores• Provided support for Window Server domains under Windows 2003 & 2008 (AD,DNS,DHCP,NPS)• Provided support with virtualized environments using VMWare ESXi 5.5.• Supported Cisco VoIP phones and voicemail on Cisco Call Manager and Cisco Unity• Deployed and monitored Window 7 PCs using Microsoft System Center Configuration Manager• Deployed and supported wireless access points for multiple sites on a Cisco WLC • Managed wireless and mobile projects while collaborating with the senior administrators• Deployed and supported switches, access points and other network equipment• Managed and maintained active directory users, computers, group policies, printers and shares• Supported and configured Blackberry, iPhone and Android mobile devices and Tablets • Administered mobile device management for mobile phones and handheld RFID readers

Toronto, Canada Area

• Installed, supported, and repaired MICROS point of sale products for various hospitality clients• Replaced defective electrical parts on the point of sales hardware• Set-up, repaired, installed and reprogrammed equipment and software• Assisted in network troubleshooting for clients as a billable service• Made shipping arrangements for equipment to client site or for repair• Examined mechanical assemblies such as printing mechanisms, scales and keyboards, for worn or damaged parts.

Toronto, Canada Area

• Setup and provided onsite support for PCs, POSs, printers and mobile devices for various clients • Setup and supported small to medium wired and wireless networks for corporate clients• Managed and maintained active directory users, computers, group policies, printers and shares• Supported clients with Microsoft Exchange, BES, Office 365 and Google Apps email systems• Led projects of small business network design and cabling in new offices or remote sites• Collaborated in Windows domain and data server installation and deployment• Advised new businesses on technology planning

Toronto, Canada Area

• Installed, repaired, maintained and upgraded personal computers of all makes and models• Ensured highest customer service possible with all clients under any conditions• Provided comfortable and no-hassle technical sales experience for clients• Trained new employees on standard operating procedures and technical services• Billed manufacturers for in-house technical repairs

Toronto, Canada Area

• Provided technical support to for AOL's American clients in an inbound call centre environment• Diagnosed and provided solutions for internet connection issues• Diagnosed and provided solutions for AOL software conflicts• Assisted clients with all email and web pages issues• Provided efficient call times with great customer satisfaction

Computer Hardware And Networking Support

Computer Systems