William Grote Email & Phone Number

Los Angeles County, California, United States

-Managed scheduling for over 200 clients in the LA/OC area, ensuring all customer needs were met and they were notified prior to technician arrival, enhancing customer satisfaction and loyalty.-Conducted scheduled and emergency service calls to remove and replace outdated products, collaborating with onsite engineers to address needs efficiently, resulting in increased repeat business.-Assisted the buyer with clerical duties including preparing service reports, communicating with suppliers for status updates, and contributing to efficient procurement processes.-Performed routine preventative maintenance procedures, focusing on proactively identifying and addressing potential issues to maximize equipment reliability.

Brea, California, United States

-Provided proactive and efficient administrative support across a diverse range of tasks, ensuring smooth daily operations and high levels of customer satisfaction.-Organized and maintained inventory, ensuring availability and optimizing procurement processes.-Handled inbound customer inquiries, providing prompt resolutions and escalating issues to appropriate departments as necessary to ensure customer satisfaction.-Managed and processed customer orders, utilizing POS systems while ensuring accurate and timely delivery.-Adhered to safety policies and standards, creating a safe and organized working environment for colleagues and customers.

Long Beach, California, United States

-Maintained efficient restaurant operations by clearing tables promptly to minimize wait times and support a high turnover rate.-Assisted teammates beyond job expectations to foster teamwork and provide excellent service.-Ensured a positive dining experience for patrons by observing tables and identifying opportunities to provide exceptional customer service.

Bachelors, Mechanical Engineering

Civil Engineering

Biomedical Engineering

Education record