William Gwaltney Email and Phone Number

• Responsible for communications equipment including but not limited to: Harris HF PRC150, Harris VHF/UHF PRC117, Raytheon VHF/UHF PSC5, Motorola Astro Network and Portable Radios, Rockwell Collins SCAMP Satellite System and various antenna systems• Expertly perform additional duties such as Security Manager, Information Assurance, and TODO• Achieved 7 level RF transmission Craftsman training requirement with honor• Planned and executed the restructure of the unit network file share resulting in greater security, better organization, and regulation compliance.• Possess Active SECRET Clearance (DoD)

• Completed all Tier 2 & Tier 3 ticket assigned within the SLA• Assisted lower level analyst with troubleshooting their tickets in an effort to train• Nurture relationships with clients by providing excellent IT service and strive to create a personal connection• Contribute to the company’s culture and internal process improvement by documenting tickets, providing guidance, creating SOPs for company’s tech stack and participating on product teams• Worked closely with the Project Manager as their go to resource – Email Migrations, Server Migrations (DC, File/Print, RDP, SQL, & App), BDR Deployments, Network Assessments, Azure AD Connect Implementations (Cleaning Up / Organizing AD including OU Organization for Synchronization), Projects to Increase Client Operational Maturity Level & Increase Job Efficiency with our Clients• SME for KnowBe4 Security Training, StorageCraft ShadowProtect Backup Applications, Proofpoint, and Axcient Direct to Cloud Backups.

• Provide timely and courteous remote and on-site assistant to 22 libraries and 6 county parks• Meticulously image and prep replacement PCs for deployments and upgrades• Completed 20 site upgrades; replacing all staff and public computers with new Win 10 PCs• Communicate effectively to fellow technicians to troubleshoot new issues and gain knowledge from their experience with reoccurring past issues• Identified and executed an opportunity to improve shop organization by creating a database in MS Access to inventory all newly deployed PCs with a regard to future expansion

• Provide 24/7 technical support to end users both locally and remotely• Manage file permissions and user accounts using Microsoft Active Directory• Experienced with HP Procurve switches and terminating UTP using TIA/EIA 568B standard• Support 85 android mobile devices providing configuration and troubleshooting • Establish and strengthen relationships with technology partners such as Systel, Century Link, and All Covered

• Create reports and update the inventory using an SAP based system• Ensure that each shipment has been accurately completed • Resolve any accuracy or administrative issues with the shipments• Build shipping loads based on routing information• Schedule pick ups with clients• Work with FedEx and UPS shipping software

• Ship out all requested materials in a timely manner using FedEx shipping software• Maintain an accurate and fully stocked inventory• Use an SAP based system to enter orders and create reports• Work on special projects including the revision of the price lists using excel• Effective communication with sales force and customer service