My focus was to ensure all suppliers delivered material that met the quality requirements, within a timely manner. Where non-conformance had occurred taking the necessary corrective actions to resolve the root cause and ensure that production was not impacted.Overseeing warranty returns from customers, assessing customer reports and determining liability for returned items. Working with customers to process warranty claims.Creating Access databases to automate and standardise quality procedures across UK sites along with creating works instructions for the new systems and introduced processes.Raising and following debit notes for rejected material.

I was primarily focused with ensuring the technical feasibility of product specifications given by customers, creating solutions to ensure the customer received proposals and final products tailored to satisfy their requirements.Generating technical documents for manufactured parts, technical schedules and test sheets.Overseeing the management of new part numbers and revision changes, of technical documents.Performing FAI on parts when requested by customers.Performing daily audits on all manufacturing processes.

ensuring that the company procedures, quality management system and national standards were aligned (CAA Part 21 and 145 ISO: 9001),Performing final inspection on parts.Resolving customer queries and returns, this could relate to engineering and documentation issues or sales and payment matters.Proposing continuous improvement wherever necessary.Documents signatory, certifying Part 21 release documents for parts, in addition to certificates of conformity and other documents if necessary, including documents to FAA and TCCA standards.Managed the electronic recording of all quality records within the company (KPI, FAIR RCA), analysing performance in all areas and creating the annual management review report.Overseeing of CAR reports using 8D and 5Y methods.Liaising with suppliers and customers to reduce quality issues.