As a Senior Project Manager, I play a key role in delivering strategic projects that improve our environment and promote sustainable travel. I lead projects under the Local Transport Plan, focused on enhancing sustainable transport options through Capital Investment.

• Accomplished Agile Project Manager with expertise in software development, driving successful projects using Agile methodologies. • Collaborate with cross-functional teams, including product owners, developers, and quality assurance, to define project requirements, scope, and deliverables, ensuring alignment with stakeholder expectations. • Develop and maintain Agile project plans, including user stories, sprint backlogs, and release plans, ensuring clear visibility of project progress and timelines. • Facilitate effective collaboration and communication within the development team, fostering a shared understanding of project goals and priorities. • Utilise Agile project management tools, such as Jira or Trello, to streamline project tracking, issue resolution, and team collaboration. • Conduct regular meetings and workshops to gather insights, refine requirements, and ensure accurate translation of business needs into actionable development tasks. • Lead sprint planning sessions, daily stand-ups, and retrospectives, fostering a culture of continuous improvement and driving successful project outcomes. • Provide final sign-off on project deliverables, ensuring alignment with project objectives and stakeholder requirements. • Foster open communication and collaboration within the development team and stakeholders, promoting cross-functional understanding and effective teamwork. • Monitor project metrics, such as velocity and burn-down charts, to track team performance and project progress, adapting plans as needed. • Stay up-to-date with industry trends, emerging Agile practices, and software development technologies to drive innovation and enhance project delivery.

• Ensure accurate and correct completion of all customs paperwork, ensuring compliance with regulatory requirements and facilitating smooth international operations. • Oversee day-to-day operations, ensuring adherence to established processes and procedures, and implementing improvements to enhance efficiency and productivity. • Establish and maintain strong relationships with external warehouses in the UK and abroad, collaborating closely to optimize inventory management, order fulfilment, and logistics coordination. • Effectively communicate with customers via email and phone calls, providing exceptional service, addressing inquiries, and resolving issues promptly to maintain high customer satisfaction. • Streamline operations by identifying bottlenecks, implementing process improvements, and leveraging technology to enhance workflow efficiency and drive cost savings. • Collaborate cross-functionally with teams such as logistics, supply chain, and customer service to ensure smooth coordination and execution of operations. • Monitor key performance indicators (KPIs) and operational metrics, proactively identifying trends, risks, and opportunities, and implementing strategies to improve performance and meet targets.

• Lead and motivate the team to achieve 100% On-Time-In-Full (OTIF) delivery performance, ensuring timely and accurate dispatch of products to meet customer expectations. • Maintain a focus on product quality and condition throughout the dispatch process, implementing measures to guarantee that customers receive their products in pristine condition. • Serve as a point of contact for the sales and customer-facing teams, proactively communicating any operational issues, delays, or changes to keep customers informed and maintain excellent customer relationships. • Oversee international shipments, coordinating logistics and documentation for smooth customs clearance and efficient delivery to customers worldwide. • Negotiate contracts with courier services and shipping providers to secure favorable rates, terms, and service levels, optimizing cost-effectiveness and reliability of international shipments. • Monitor and track key performance indicators (KPIs) related to dispatch operations, such as OTIF performance, order accuracy, and product condition, and take proactive measures to address any deviations from targets. • Collaborate with cross-functional teams, including production, logistics, and customer service, to ensure seamless coordination of operations and timely dispatch of customer orders, both domestically and internationally. • Played an active role in the Green Committee, working towards green accreditation and implementing sustainability initiatives within the workplace. • Identify opportunities for sustainable practices and eco-friendly changes within the dispatch function and the broader workplace, driving environmental improvements and promoting sustainability. • Provide leadership, training, and support to the dispatch team, fostering a culture of continuous improvement, teamwork, and high performance.

• Efficiently organised couriers for domestic and international shipments, ensuring timely and reliable delivery of goods. • Handled and processed all import and export documentation, ensuring compliance with regulatory requirements and smooth customs clearance. • Completed import and export customs entries, accurately documenting goods, classifications, and necessary customs information. • Collaborated with freight forwarding companies to arrange and coordinate shipments, optimising logistics and cost-effectiveness. • Maintained strong relationships with key courier companies, negotiating favorable terms, rates, and service levels to ensure efficient and reliable delivery. • Coordinated with internal teams, such as sales, purchasing, and logistics, to ensure accurate order processing and shipping arrangements. • Managed shipment tracking and provided regular updates to internal stakeholders and customers, ensuring transparency and proactive communication. • Handled customer inquiries and provided support regarding shipping status, delivery schedules, and customs requirements. • Monitored and reported key performance indicators (KPIs) related to shipping and export activities, identifying opportunities for process improvement and efficiency enhancement.

• Meticulously maintained perpetual stock takes, ensuring accurate inventory records and minimizing discrepancies. • Played a key role in picking and quality control (QC) processes for unfinished brass, ensuring adherence to quality standards and preparing them for finishing operations. • Ensured that all goods met exceptional quality standards, conducting thorough quality checks and implementing quality control measures throughout the stock management process. • Collaborated closely with production teams to maintain seamless inventory flow, providing accurate stock updates and coordinating timely replenishment of materials. • Implemented inventory management best practices, optimising stock levels, reducing wastage, and improving overall operational efficiency. • Developed and maintained effective stock control procedures and documentation, enhancing the accuracy and traceability of inventory. • Conducted regular stock audits, investigating discrepancies, identifying root causes, and implementing corrective actions to improve inventory accuracy. • Liaised with the purchasing team and goods in to coordinate stock deliveries, resolve any issues, and ensure on-time availability of required materials. • Utilised inventory management systems and software to track stock levels, monitor reordering points, and generate accurate reports for analysis and decision-making. • Supported internal and external audits by providing accurate stock records, documentation, and necessary information. • Actively contributed to continuous improvement initiatives, providing valuable insights and suggestions to enhance stock control processes and optimise warehouse operations. • Maintained a clean and organised warehouse, ensuring proper storage, handling, and labelling of inventory.

General Management of 2 warehouses. Stock Rotation, people management, loading and unloading HGVs.

Stock rotation; ullage control; utilising SAP to check stock levels; contacting major breweries to organise getting in stock in sufficient time.

Utilising SAP to coordinate warehouse requirements; client liaison; team leading and coaching; stock monitoring and discrepancy management

Proficient SAP user; ensuring delivery integrity; managing daily planning; stock allocation and shortfall management