- Partner with customers to successfully manage the deployment of the TrustArc Data Privacy Management Platform within their privacy organization and manage customer relationships post-implementation.Be a platform expert and helpful resource available to both internal and external project stakeholders. Deliver a detailed and effective onboarding experience to customers, providing technical training, project management services and strategic guidance on customer specific workflow integrations.- Lead a cross-functional group to enable customer facing teams to effectively advocate customer issues and drive continuous product improvement.- Act as a Liaison between customers and Product Management teams to drive feature changes and enhancements.- Be a technical thought leader for my team, and use technical background to assist in more complex functionality adoption.- Provide complex implementation services to strategic and high-touch enterprise clients. - Work closely with sales, consulting, product management, engineering, and technical support serving as the primary point of contact and project manager for major customer implementation projects.

- Successfully restructured technical project management for consistent on time project delivery, and more effective communication.- Responsible for eliminating 90% of project overages and scope creep with a more effective change management process, and project acceptance workflow.- Project Engineer team lead to over 20 Full time Systems and Enterprise level Engineers. - Effectively managing and growing technical project team talent.

Senior account management team member. We oversee the TNSC IT Service Delivery Department. I am Responsible for ensuring my clients receive quality customer service and IT services in a cost effective, efficient and comfortable environment. - Manage a team of Support and Managed Services technicians- Responsible for employee reviews, career development and training- Providing mentoring and guidance for those who I supervise- Single Point of contact for client relationship management- Client Billing and Project Management- Project Team lead to restructure our service department, and align our infrastructure with client verticles.

Supporting clients either onsite or remotely assisting clients with their network infrastructure. - WAN management- LAN/WLAN management- Firewall Support- DNS- Filesharing and permissions management- Printing- Workstation and Server administration- Active Directory management- Server design and deployment- Cloud services deployment- Mobile device management

Implement, administer, and maintain all aspects of technology for approximately 1,500 users at 4 locations for approximately 30 servers; Novell Netware, Microsoft Windows Server, Apple OS X Server, Windows/Mac OS X workstations & laptops, printers, smartphones, and assistive learning technologies.- Contracted as full-time support for North Salem Central School District- Work closely with a wide range of clients, including law-firms, doctor’s offices, real-estate agencies, small businesses, town/village administration, school administrators, teachers, students, transportation supervisors, and maintenance staff to ensure reliable day-to-day operations- Manage and delegate help desk tasks to all members of the technology department.- Field support issues via Quickbase/Autotask Help Desk, email, phone, and in person- Diagnose technical problems and determine optimal solutions within critical deadlines- Analyze end-user needs, rights, and permissions, and determine appropriate allocation of resources - Research hardware and software specifications and develop purchasing quotes- Deploy and inventory new equipment including PC’s, laptops, printers, etc…- Create images to deploy mass software installations, upgrades, and adjustments. Requires precise configuration to assure complete accuracy for all workstations.- Prioritize workload, coordinate schedules, organize projects, and respond to emergencies- Convey technical ideas in concrete, straightforward language for lay users- Identify opportunities for improved efficiencies in operations and create innovative solutions- Managed and carried out Windows Server 2000 to 2008 and 2003 to 2008 Domain Controller Migrations

While Working for Oxford University Press I managed and Maintained the Cisco Network Infrastructure. This Includes Multiple Class Switches and Routers. Some of my other responsibilities included: Assisting the OUP desktop support team with any overflow, Maintaining the Symantec Altiris Imaging platform, and providing support to the existing Apple and Windows Server infrastructure.