William Hou Email and Phone Number
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I have 20+ years of IT industry experience with a focus on financial service. Management roles in consulting, business development and service delivery, managing large multi-cultural team to deliver the IT service for the client from the local & global market with innovative solution.➢ Strong track record of building and developing high performance teams.➢ Proven ability to accomplish goals by influencing people in complex global organizations.➢ Strong track record of process implementation & process improvement for various organizations.➢ Proficient in people management, program management, and project management.➢ Extensive experience in software testing covers various domain such as banking, insurance etc.➢ Strong analytical and problem-solving skills.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 321265
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Associate Director(Cloud And Testing)CapgeminiShanghai, China -
Associate Director(Cloud & Testing)Capgemini Jun 2018 - PresentShanghai City, China1. Work with the sales & sector team for business development by developing innovative solution.2. Identify and develop the core competency based on the technical trend and business needs.3. Build the innovative solution & IP to strengthen the competitive advantage in the testing areas4. Working with the external partners (AWS/Microsoft etc.) to promote the new service offerings & solutions in the areas of cloud and testing.5. Project review & delivery support for the key engagement to ensure the delivery risk is minimized5. Leading the capability transformation program for could & testing. -
Testing Service Area Leader(Ams)Ibm Dalian Global Delivery Company Limited Oct 2013 - Jun 2016Shanghai City, China1. Work with the sales & sector team for business development by developing innovative solution2. Service delivery review for the key accounts in GDC to identify the risk proactively and ensure the delivery risk is minimized3. Team operation includes resource demand & supply forecast, resource planning & allocation, recruitment & training, supply management to make sure the whole team operate in the high efficiency; and continuously to optimize the operation process base on the actual operation result & the feedback from the stakeholders.4. Project delivery support for process implementation and new technical/tools deployment; standardize and optimize the project delivery process according to analyses result of the actual performance and feedback from the stakeholders.5. Work closely with the global team to develop and promote the new service offing (Agile Testing, Cloud Testing etc.) for the global & local market based on the technical trend and the voice of the client. -
Test Manager(Bts)Capgemini(China) Co., Ltd Feb 2013 - Oct 2013 -
Head, Test Practice(Fsgbu)Capgemini(China) Co., Ltd Nov 2011 - Feb 2013Lead a 40+ testing team to provide professional testing service to the clients from financial service domain. As the head of the test pratice my responsibility includes: 1. Leading all aspects of testing service and delivery. 2. Ensuring compliance with global policies; processes and procedures. 3. Overall planning & resouce management, drive tasks and plans going forward to the target systematically. 4. Competency development based on the long term & short term business goal.5. Motivate, coach and develop associates, prepare associates for future challenges and further growth. 6. Create & maintain a positive learning culture into practice and enables growth.7. Ensure effective communication and collaboration within own department and other departments.8. Collaborate with the global delivery team to leverage the testing capabilities9. Collect best practices and lessons learns to build and enrich the knowledge repository10. Create and continuously improve the internal working process.11. Pre-sale support for business development -
Quality Assurance Manager(Fsbgu)Capgemini(China) Co., Ltd Jun 2010 - Feb 20131. Lead the localization of Capgemini FSGBU's global methodologies.2. Collaborate with PMO and L&C to improve the PM competencies of the delivery center.3. Provide process trainings to the delivery team covers project management & delivery processes.4. Manager proposal / contract review and risk assessment at company level to ensure the delivery risk can be identified & mitigated at the early stage.5. Conduct various types of reviews to ensure high quality delivery.6. Evaluate the project status and provide constructive suggestions through independent audit/assessment/appraisal to make sure the delivery risk is minimized and high quality delivery can be achieved.7. Reinforce OTACE – Capgemini's Client Satisfaction Program. Continusely improve the client satisfaction.8. Lead internal process improvement and innovations; Lead/support on organizational innovation deployment. -
Quality Assurance ManagerInfosys Technologies(China) Apr 2008 - Jun 20101. Provide process training to the delivery team which covers project management process;delivery process and standard tools used in Infosys.2. Coach the project team to define the project process through process tailoring; provide suggestions and coach the project team to implement the DPP activities, continues to improve the process efficiency and the quality of the deliverables.3. Conduct various types of reviews for critical work products such as project plan、configuration plan to ensure successful delivery.4. Validate and analysis the project metrics to ensure the accuracy of the project metrics before submit to the organizational process repository and to identify the improvement opportunities.5. Conduct independent audit to evaluate the process compliance of the project and identify the improvement areas ; create and share the aduit report to all of the relevant stakeholders; follow up the NCRs till closure.6. Plan and facilitate the internal audit and external audit.7. Organize and coordinate all of the relative stakeholders to analyze the customer engagement feedback, identify the appropriate action plan to improve the customers' satisfaction.8. Lead organizational level initiatives such as COQ reduction;DPP(Defect and Problem Prevention), Deployment of Reuse & Tools etc. -
Sqa, Sepg LeaderKinpo Electronics(Shanghai) Co., Ltd Jan 2006 - Dec 20071. Document and maintain the organizational processes based on the CMMI standard and the feedback from the delivery team.2. Design the process trainings and training materials; conduct the process trainings to improve the process awareness of the delivery team.3. Coach the delivery team for process implementation of the new processes; identify improvement opportunities and continuously to improve the development process.4. Identify project risks & issues through independent SQA review; prepare independent project SQA report & provide suggestions to the project team; follow up all the issues till closure and escalate to the high level management if necessary.5. Plan and facilitate the internal/external audit; participate in preparing the audit plan、audit report and other documents; follow up and tracking the NCRs till closure.6. Facilitate management review to review the effectiveness & efficiency of the process and identify the improvement opportunities and solutions; coordinate with relevant department to implement the initiatives.7. Conduct client satisfaction survey; collaborate with related departments to identify the solutions to improve the client satisfaction. -
Test Team LeaderKinpo Electronics(Shanghai) Co., Ltd Dec 1999 - Dec 2005Lead a test team to test the software use various test technical based on the project characteristic. The team size is various from 2 to 30+ test engineers. My main responsibility includes:1. Project estimation, planning and tracking.2. User requirement & software specification review.3. Create test strategy and test plan.4. Design and maintain test automation framework and scripts where applicable.5. Review test scenarios and test cases.6. Participate in review and approval process for project deliverables.7. Conducting TRR (Test Readiness Review) before each testing iteration.8. Verify defects; tracking and prioritizing defects and driving toward their resolution.9. Collaborate with the client and the development team for issue resolution.10. Prepare the testing summary report after the completion of each testing iteration.11. Adjust and refine the testing plan and WBS base on the testing result as necessary.12. Prepare the testing closure report after the project is completed to summarize the experience gained.13. Identify improvement opportunities of testing process, evaluate testing tools.14. Team management activities include coaching;competency building;performance review etc. -
Software Testing EngineerKinpo Electronics(Shanghai) Co., Ltd Sep 1997 - Nov 19991. Review user requirement and software specification.2. Design test scenario and test case.3. Execute test and record defects.4. Evaluate testing tools.
William Hou Skills
William Hou Education Details
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Computer Information Management
Frequently Asked Questions about William Hou
What company does William Hou work for?
William Hou works for Capgemini
What is William Hou's role at the current company?
William Hou's current role is Associate Director(Cloud and Testing).
What is William Hou's email address?
William Hou's email address is wi****@****ail.com
What schools did William Hou attend?
William Hou attended Fudan University.
What skills is William Hou known for?
William Hou has skills like Quality Assurance, Cmmi, Testing, Software Quality Assurance, Test Planning, Process Improvement, Test Management, Program Management, Test Automation, Project Management, Quality Management, Software Project Management.
Who are William Hou's colleagues?
William Hou's colleagues are Alluri Muralidhar, Mohammed Akhil Kovvuru, Akash Palaniraj, Ahmed Ibrahim, Gauri Bharti, Swetha Lokesh, Pusan Chatterjee.
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