– A well-known full service commercial real estate firm specializing in the business of managing leasing, selling, purchasing and developing commercial and multifamily properties. * Travel as needed to designated properties to handle day-to-day operations of the property with the primary objectives of overseeing the financials and budget, increasing revenue, maintaining the physical appearance and condition of the property asset and providing a quality living environment for residents.* Evaluate, recommend, and collaborate with Property and Regional Managers to execute stated goals for properties performing below expectations.* Manage leasing, maintenance and onsite personnel by establishing a positive and collaborative team goal oriented environment via effective training, accountability, and evaluation techniques.* Create, implement and facilitate leasing activities to increase and maintain occupancy goals. * Increase resident retention by resolving resident relation issues and implementing community activities to build trust between management and the community it serves.* Establish, maintain and/or rekindle vendor relationships needed for property and community growth.* Ensure that properties and staff are adhering to legal standards and company policies.

– A staffing company that provides a single source of marketing, training and staffing support for the multi-family and new home industries.* Accept temporary or permanent property management assignments.* Represent Full House Marketing and the Clients by fulfilling scheduled assignments with the highest levels of integrity, discipline, professionalism and customer service.* Assist the Client in their areas of need be it management, leasing and/or tenant relation duties.* Complete required leasing paperwork to compliance specification for future, current and moving out residents.* Compile, review and process perspective resident applications for approval.* Maintain accurate file records of property agreements and leases.* Collect resident payments, fees and charges.* Provide guided tours to prospective residents while exhibiting excellent customer services and effective sales techniques.* Walk apartments and community to report any/all necessary improvements.

- An established international full-service property management firm* Completed all leasing paperwork to compliance specification for future, current and moving out residents* Compiled, reviewed and processed applications for approval* Maintained accurate file records of property agreements and leases.* Collected resident payments, fees and charges.* Assisted with resident and vendor relations* Walked apartments and community to report any/all necessary improvements

– An automotive company that sales, trade and buys vehicles throughout North Carolina representing 28 vehicle manufactures.* Met and exceeded dealership sales goals by using proving effective selling techniques while providing exceptional consistent customer service to maintain above standards company customer satisfaction scores.* Assisted customers to determine make, type, and quality of vehicle desired at a price that benefits both customer and company.* Demonstrated and explained vehicle operations, features and options.* Completed vehicle sale paperwork, including but not limited to, sales slips or contracts.* Arranged for delivery and registration of vehicles.* Addressed customer questions and/or concerns with a strong focus on customer experience.* Engaged in business development, business co-ops and other means of marketing/promotions to assist in continued company growth with a team first mentality.

- IT Company that provides an integrated platform of solutions to facilitate enhanced collaboration and exchange of vital patient information.* Managed a business to business regional portfolio of accounts valued at $20 million plus in monthly collectible debt.* Responsible for collections of outstanding Client invoices utilizing a customer service first strategy* Investigated and resolved Client accounting issues/concerns.* Managed case files of escalated Clients with a need for special detailed hands on attention. * Led Client account balancing by creating processes/procedures to, add and remove debits and credits to insure accurate billing.* Assisted in the continued growth of the accounting department via enhanced development of accounting procedures to maximize efficiency.* Assisted employee training and development.

- An upscale local restaurant with live entertainment and an eclectic Cajun/Southern cuisine.* Managed the day-to-day operations of the restaurant in order to continuously increase profits. * Maintained an effective and efficient flow of quality services/products from back-of-house to front-of-house to patron.* Responsible for reservations, banquet and private party scheduling and billing.* Monitored the bar activities to ensure accurate reporting of sales, inventory and need assessment.* The point-of-contact for customer and vendor relations.* Generated additional revenue streams with outside marketing to neighboring communities and local businesses.* Refined company policies/procedures and enhanced overall team management.

– A medical debt collection agency* Responsible for team management, training, and the execution of time bound performance objectives to achieve company goals.* Senior lead and point-of-contact to the billing, credit and correspondence departments during 2nd shift hours.* Recruited and interviewed potential employees.* Ensured compliance with company, State, and Federal regulatory guidelines. * Served as 3rd level point of escalation for customer trouble calls.* Responsible for the walk-in client facing case files.* Managed return check accounts including customer reimbursement procedure.* Created and implemented policies/procedures that dramatically increased monthly collections.

- An established full-service property management firm. * Provided guided tours to prospective residents while exhibiting excellent customer services and effective sales techniques.* Processed, reviewed, and renewed apartment leases for move-ins and move-outs.* Established and managed vendor relations.* Maintained records of property agreements and leases to meet company, state and federal compliance.* Collected, posted and reconciled tenant payments, fees and charges.* Worked on tax credits/ HUD (Section 8) and market-rate properties.* Created and implemented marketing strategies to ensure a consistent high occupancy and retention rates.* Walked apartments and community to report any/all necessary improvements.* Deescalated and resolved resident disputes with other residents and the property.* Prepared financial statements and periodic reports on the status of the community’s current, future and expiring leases.* Demonstrated effective management and leadership abilities to properly manage the community in the absence of the community manager.

Rank: E-4 Honorable Discharge