William Hudson Email & Phone Number

Texas, United States

Weatherford, Tx

Mineral Wells, Tx

Selected Achievements:► Implemented organization’s first unified electronic ticketing system for IT and Maintenance, allowing for the tracking of response time, cataloging of issues, increasing response time and productivity by over 300% in the first year.► Utilized new electronic ticket system and intranet knowledge base to drastically reduce response times to operational tickets, dropping after-hours callback escalations by 25%.► Rebuilt compliance systems and improved organizational licensure compliance due to new safeguards and oversight.► Oversaw budgeting, purchasing, and inventory for all PC hardware, growing the IT infrastructure by over 100% (250 to 600) in under 4 years, reducing hardware failures by 90% and building product lifecycles in to organizational budget.► Collaborated with various vendors across hardware and software solutions, acting as manager for vendor contracts, developing RFPs, evaluating proposals, and having final authority on selections, decreasing vendor costs by 10%.► Created automated system process to maintain a real-time inventory for hospital assets, improving knowledge of the location and status of inventory to 100% in a single year.

Weatherford, Tx

Selected Achievements:► Served as Tier 2 Technical support and troubleshooter for multiple campuses and AV equipment, often addressing over 100 tickets per month and consistently receiving a 100% positive customer satisfaction as demonstrated by client surveys.► Supervised and trained Tier 1 Support and Student Workers on key operational elements of major technological assets, ensuring new employees were operating without assistance by the second week of orientation.► Designed new system and process for campus inventory management, shifting auditing priorities which cut down annual inventory time, reducing labor costs and improving accuracy of organizational audit.► Created various automated software development packages with the purpose of increasing IT program efficiency, improving response time and ticket resolution quality.

Bedford, Tx

► Performed Tier 1 technical support and customer service for the MMO computer game World War II Online (WWIIOL).► Performed software quality assurance testing and documentation for programmers and digital artists.► Performed a complete redesign of the WWIIOL Wiki site using MediaWiki and HTML.

Bachelor Of Business Administration - Bba, Management

Associate Degree, Information Technology; Database Programming