Monitored system performance by checking CPU utilization, disc space, and memory by using Linux commands such astop, vmstat and advanced monitoring tool like Nimbus.Patched OS on a monthly or quarterly bases to avoid downtime and ensured servers are updated.Troubleshoot Files System issues, execute Bash shell scripts for automating file systems administration and cron jobs for disk management, process management.Coordination and troubleshooting of Linux critical incidents.Creation of Users, Groups and mount points for NFS, support management of user accounts, files and directory permissions, and securing systems to match industry best practices

Maintained application & system software at a supported version (CommVault)Restored, recovered and tested data from the backup system as required by the customer.Maintained an audit trail of backups and restores.Provided reports on job success/failure. Troubleshoot event alerts.

Assist customers via tickets, chat, and phone to resolve issues with their services or perform requested tasks.Support to include assistance with DNS (Domain NameServices) Configuration, Portal and OS (Operating Systems)User Management, Address Monitoring Alerts, SSL (SecureSocket Layer) Certificate Orders, Hostname Changes, Server Reboots, and additional requests that can be resolved on this level.Escalate tickets and calls to the next level of Engineer support as needed.