I specialize in Fine Art Photography, Commercial Event Photography, and Landscape Photography

Sr. Project Manager / Program Manager for Beta Testing: Responsible for the Creation of a Beta program for new features in the SaaS and on Premises Practice Management Software solutions.Oversaw and completed the initial categorization and classification of knowledge base articles in preparations for the transition to Salesforce.Sr. Project Manager / Program Manager for Research: Coordinated and advised the creation of research protocols and worked directly with the Principal Research Scientist to ensure that the research portion of the Software Life Cycle was optimized.Sr. Project Manager / Program Manager for all Practice Management Software (PMS) Solutions: Oversaw the coordination of activities relating cross departmental project completion for current SaaS and on PMS solutions as well as assisting with the deprecation of older PMS solutions and transition to current PMS solutions.Sr. Project Manager / Program Manager for the Affordable Care Account: Oversaw the Affordable Care Program management. - Planned and coordinated activities between HS1 Implementation Project Manager, HS1 Technical Account Manager, HS1 Customer Success Manager, HS1 Product Owners, HS1 Development, and worked directly with the customer daily to de-escalate critical concerns to control and mitigate risks to project completion.Sr. Project Manager for Implantations: Designed several key components of the transition from Siebel CRM software to Salesforce. Designed the Services and Support ticketing requirements, Technical Account Management Tools, Customer Health Scoring System, Designed the requirements for Work Item Creation and follow-up in preparation for integration of Salesforce with a future Jira solution.

Oversaw the top 11 commercial accounts for the HS1 Enterprise on Premises PMS solution.Created the New Customer 90-day program that saw a 100% decrease in new customer escalations for the two- year period that I ran the program.Designed and prototyped a predictive solution to determine the time and day of week that we were most likely to receive types of calls to support and which techs had the greatest levels of expertise to answer those calls or assist agents answering those calls.

Oversaw the top 11 commercial accounts for the HS1 Enterprise on Premises PMS solution.Worked directly with Customers, Development, and Product to ensure that critical accounts were having their needs addressed in the Software Roadmap.Created training materials for use by HS1 Services and Support

Worked directly with customers to resolve their concerns with the HS1 Enterprise PMS.

Troubleshoot and perform diagnostics to investigate and resolve internet, cable television and telephone problems that the end user may be experiencing.

Fulfilled specific assignments and submitted freelance photographs. Achieved 90% acceptance rate of submissions to the publication department. Participated in weekly group training session and at times taught techniques in these training session.Evaluated and rated other photographer's submissions.

Piano Repair, Tuning, Restoration

Perform professional staffing duties, including dealing with understaffing, refereeing disputes, firingemployees, and administering disciplinary procedures. Recruited engineers and software specialist to staff corporations such as LexMark, IBM and Raytheon.

Designed and conducted user interaction experiments to collect information on topics such as usability of printers and documentation. Acted as a liaison between hardware/software engineers and technical writing teams.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, and related networking equipment. Provided end user support of desktop and server related issues.

Set up and manage internal computer networks. Worked with EDS cooperation to manage electronic ordering systems. Database management and inventory control system administration. Quality assurance oversight, logistical support, and oversight of technology related plant operations in a manufacturing facility. Domestic and International travel to insure just in time product delivery, quality of product, electronic ordering support and end product delivery.

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,onsite in restaurants. Installed point of sale systems, trained restaurant staff on UNIX based system point of sale, inventory control, payroll and staffing.

Hardware and software setup, network installation and maintenance.

Trouble shooting of customer appliance use issues. Provided over the phone diagnostics and repair ofthe entire range of General Electric consumer appliances. Explained products or services and prices, and answered questions from customers. Participated in corporate Six Sigma projects designed to reduce costs and increase customer satisfaction and brand loyalty.

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services were required to meet their needs.