William Keyes Email & Phone Number

Warrenville, Il, Us

Homewood, Il

Warrenville Il

* Remote access for troubleshooting, verifying firewall and configuration policies * Remote software downloads/updates using multiple rsd servers* Troubleshooting and software loading for front end processing hardware* Monitoring and support for thousands of BP sites across US to ensure high network availability for Credit/Debit processing * Develop new process and projects to ensure network availability is >97% up-time. * Continuous improvement to identify gaps in current processes* LAN WAN VPN troubleshooting * Customer network consultation * Chronic network issue research and resolution * New process documentation and improvement * Create and update network training material for new employees and external vendors * Create VISIO network diagrams for internal and external customers* Support network transports such Satellite, DSL, Cable, Wireless and Fiber services * Open communication with vendors such as Hughes Networking Systems, Chase (ATM), Verifone, Telapoint, Veeder Root and Fortigate (Firewall Routers) * BCP Member - Business Continuity Planning for disaster recovery* Performed annual full network audits

Warrenville Il

*Trouble Shooting Credit Card Processing Devices * Network Troubleshooting and Escalations * Remote Software/Table Downloads * Remote Troubleshooting and Support * EPS (Verifone Electronic Payment Systems) Replacements * Go-Live Support and Deployment * Multi Computer System Point of Sale Support and Training

*Trouble Shooting Computer and Networking Equipment − Diagnosing and trouble shooting computer and networking connectivity within the company to insure proper work functions.*Technical Support Operations − Carrying out maintenance, virus checks and removal, software configuration, new user setup, and help desk functions.*Technical Support Information Help Desk − Providing useful and important information to supervisors and end users throughout the company over the phone and face to face.*Creating, Sending, Reports and Financial Transmissions − Sending AR files, ACH files, Image files and various reports to different clients using FTP, US Dataworks, and Email services.*Balancing and Correcting Financial Deposits − Checking, problem solving and balancing financial deposits before they are sent out to various clients.*Multi Server Administration Environment − Monitoring a multi server environment including 5 main load balancing Servers.*Multi Server Problem Solving − Problem solving server problems such as connectivity and file sharing management.*LAN Management − Monitoring connectivity, file management and user access. *Worked with Programmers for Extensive Software Problems − Escalated programming problems to programmers in detail what problems occurred.

Bachelor'S Degree, Computer Networking / Telecommunications Management

Network design, administration, implementation and configuration. Various operating systems configuration, troubleshooting and installation.

Associate’S Degree, Computer Science

Activities and Societies: 2 year study in Computer Science