William Kraft Email and Phone Number

• Determine customer eligibility to receive benefits and utilize programs• Connect patients who are managing challenging medical issues with case managers• Work with Carlson Companies to administer customer engagement • Access a wide variety of application systems to analyze and manage customer data• Perform outbound calls to reschedule, engage and educate customers on benefits • Provide accurate information to callers based on customer and service requirements• Work directly with Case Managers to assess customer needs

Recorded and documented meeting minutes and agendas Planned and assembled charity events for mental illness with the foundation leader Created PowerPoint presentations, diagrams, brochures and updated employee information Participated in meetings and discussions regarding staff training, events and advances in IT Completed HIPPA and Compliance training

Transported customers, food, supplies and machinery to and from the Island Maintained boats, different marine equipment and performed various landscaping duties

Conducted miscellaneous boat operations including checking boom and final site clean up Cleaned concentrated oil using shovels, pom poms, sausage boom, and absorbent pads Removed vegetation and soil saturated in oil Received OSHA HAZWOPER / Hazmat training