William Lam Email & Phone Number

Melbourne, Australia

• Deliver excellent customer service in order to resolve customer concerns and retain customers.
• Respond to incoming customer inquiries about Digicert products
• Provide superior customer service and build successful long-term relationships with external clients to ensure customer satisfaction
• Work with senior technical support engineers to resolve complex issues reported by customers.
• Working within the front line to assist customers via support case emails, phone, and online chat, and providing an excellent customer experience at all times.
• Accurately gather information and document customer issues through the CRM tool

Melbourne, Australia

• Receive and record service desk incidents and tasks.
• Diagnose, troubleshoot and resolve software, hardware, desktop operating system and network technical issues.
• Contribute to problem resolution processes, providing customer context and technical assistance to uncovering root causes for problems.
• Undertake application administration tasks in accordance with standard operating procedures or change management processes.
• Administer user access and security profiles in Microsoft Active Directory and Office365.
• Review and resolve support requests as allocated according to company guidelines and logging issue to in house online support portal.

Melbourne, Australia

• Working within a front line, deliver superior levels of customer service. Respond to and log enquires from customers, aiming for ‘first contact resolution’ whenever possibleProvide end to end accountability when.
• Confirming products acquired by customer
• Provisioning restraints and blockages resolution, web hosting service. Ensure ownership is maintained track to completion within SLA requirementsEnsuring company web site, customer interface are kept up-to-date with.