William Larson Email & Phone Number

Roseville, Minnesota, United States

-VMS Administrator [Milestone XProtect] for supporting agencies, including facility security cameras. roles & permissions, and video retention.-Office 365 Administration; SharePoint & Teams Restructure & Organization. Migrated supporting agency onto Metro-INET's M365 tenant-Oversee user administration tasks for Metro-INET, offer assistance & guidance as.

Roseville, Minnesota, United States

• Public Safety-specific troubleshooting & support. On-site consult as needed.
• ServiceDesk Plus Migration & Renovation – establishing internal Solutions Knowledge Base for technicians from different departments (Desktop, Server, and Networks.)
• User Administration for all supporting agencies of Metro-INET
• Desktop & Laptop builds for supported agencies; responsible for workstation deployments & coordinating times for updates.
• Respond to IT Service Requests, troubleshooting via phone call, remote assistance, in person.Primarily support municipalities around Anoka County on site but cover most of the northern Twin Cities metropolitan area.

Elk River, MN

• Implemented TeamDynamix to Sherburne County IT (Sheriff) & City of Big Lake Staff to track ticket requests, manage projects, and audit assets across our network.
• Manage Sheriff, Jail, and City IT Service Desk queue, responding to requests and providing technical assistance.
• User Administration for the Sherburne County Sheriff’s Office, Jail, Transport Court Security, as well as the City of Big Lake.
• Technology Management – Computer Replacement Rotation, UPS Quarterly Preventative Maintenance, Technology Recycling, mobile device management, and facilitated office moves.
• Systems Manager for SCSO Inmate Law Library Workstations, PearsonVUE GED Testing for Inmates, SCCM, Exchange Environment for the City of Big Lake, Application Manager for City of Big Lake staff.
• On-Call Rotation every 3 weeks between each division, responding & supporting staff after hours and in event of emergencies.

Andover, MN

Chippewa Falls, WI

Requirements necessary to complete graduation at the University of Wisconsin - River Falls. Completed my intern teaching experience at the Chippewa Falls Area Unified School District Courses taught: Exploring Agriculture, Wildlife Management, Food Science (2 sections) & Small Animal Management

River Falls, WI

-Specialized in Macintosh systems, providing hardware support for university owned iOS devices. Experience with JamfPro (Casper).-Provided professional level technical support for the University of Wisconsin – River Falls students and employees, regarding printer configurations, network and domain connectivity, and basic troubleshooting. -Coordinated.

Preston, MN

-Planned livestock interviews for 4-H youth, specializing in knowledge tests of their given project animal, face-to-face interviews, and a hands-on activity directed towards industry-related experiences.-Facilitated Cloverbud Day Camps for younger Fillmore County 4-H members, highlighting visits to county parks and developing an understanding for history.

Bachelor Of Science - Bs, Agricultural Education

Activities and Societies: Alpha Gamma Rho - Alpha Psi Fraternity (Vice Noble Ruler of Activities: 2016, Technology Director: 2015, Chapter.

Master Of Business Administration - Mba, Information Technology Management & Project Management

I've began working towards my MBA with a dual emphasis in Information Technology Management & Project Management. I've been managing some.