• Coaching and empowering the team to up sale, add on sale, excellence for our customers • Driving sales by delivering high quality training sessions on products, process and services.• Leading floors and being part of the Large Incident Management Team (LIMT) regular as a Zone Warden or an Incident Support Manager (ISM) (third in-charge in an emergence).• Analysing the sales data for the department to understand the areas of growth and weaker points in the context of the wider store network also looking at trends in the market.• Undertaking projects to improve the wellbeing and management understanding of the Partners view on issues, as part of my extra responsibilities as a Your Voice Representative and a Health and Wellbeing Champion. Organised and devised a whole branch, month long charity fitness event.

• Helping customers, to ensure that John Lewis and Partners was their sole supplier.• Directly measuring children for new shoes and providing specialist advice for prams and push-chairs.• Meeting customer needs and building a positive and trusting relationship that leads to future repeat business. • Liaising between clients, suppliers, and internal departments to solve supply and delivery issues.• First-hand experience of selling direct to customers in a retail environment (selling products with legal compliance involved) as a Selling and Service Partner for 3 years. • Building a group of customers who look out for me or ask for me when they come in to buy or ask questions.