Senior Network Operations Specialist
CurrentMonitor, debug and resolve tier II Cisco infrastructure issues (routing, network hardware/software failure, configuration, WAN outages, firewalls, performance issues).- Maintain and support configuration management of Cisco infrastructure.- Use and maintain network management tools (HP-SIM, Cisco Works, SiteScan, Citech, SolarWinds, SCOM, etc.) to monitor and maintain all IT network infrastructure hardware.- Monitor, debug and resolve all tier II Windows 2003 & 2008 server environment based on IT standards and application/business requirements.- Debug and resolve all data center environmental management systems.- Monitor, debug, resolve tier 1 and tier 2 remote SCADA and plant control network problems.- Manage ticket escalations concerning server administration, network infrastructure, Pipeline Control Desk and IT applications issues.- Support and manage report generation for network infrastructure, administration, performance and trouble ticketing.- Debug network and application issues with Sniffer tool to identify and resolve tier 3 issues.- Support and maintain critical SCADA network and domain infrastructure environment.- Follow strict IT security policies.- Perform other duties as delegated by IT Management
