William Levan Email & Phone Number

United States

Build SCCM imaging environment. Build AutoPilot Imaging Environment PatchingBitLockerDefender

Spokane, Washington, United States

Spokane, Washington Area

Supporting end users. Working on Projects. Writing Scripts to automate processes. Doing root cause analysis and remediation.

Spokane, Washington Area

Spokane, Washington Area

• Wrote documentation for electronic devices to interface with other technological devices within the corporate enterprise.• Documented the deployment, decommission, repair and re-deployment of Apple iPad tablets and MacBook Pros.• Wrote shell scripts to automate the binding of Mac’s to our Active Directory domain.• Wrote shell scripts to silently deploy applications for Mac’s.

Spokane, Washington Area

• Answered the Help Desk Hot Line for all employee needs.• Routed problem tickets based on evaluation of problem.• Escalated problems to team categories based on priority.• Alerted teams and management of system outages.• Wrote scripts to resolve common problems.• Wrote a frontend interface to the internal ticket tracking software that increases the accuracy and productivity of ticket information

Spokane, Washington Area

Worked as the IT Systems Analyst providing Desktop and Server Support. Assisted with accounting duties (AP, FRx, Payroll).• Purchased a Dell PowerEdge 2950.• Purchased 5 iMac Desktops.• Used Apple Remote Desktop to install patches.• Wrote Automator Scripts to handle daily tasks.• Installed Microsoft Small Business Server 2003.• Installed Symantec AntiVirus with Mail Protection.• Maintained all computers in the facility and day to day IT support issues.

Spokane, Washington Area

• Automated application installs to deploy to hundreds of desktops.• Created the Desktop configuration “look and feel” and standardized throughout the Enterprise.• Created a custom software distribution CD to install applications at remote sites using silent install scripts simplifying the installs for the end user.• Created a locked down system for Front Desk agents at all of the hotels. • Install and configure printers for IP printing over the network.• Created an automatic system restore DVD to reset desktops to fresh installs with all configuration settings intact and all drivers and applications loaded.• Maintained AntiVirus compliance through the enterprise using Symantec AntiVirus 10.2. Enterprise Edition.• Written many in house applications to automate many IT tasks such as Adding computers to the domain, Installing software, Reading, Writing, and Enumerating the Registry.• Written programs to parse data files and extract data.• Designed, Installed and supported Front Desk check out systems and printers.• Designed Ticketswest ticketing sales kiosk for vendors to sale tickets.

San Francisco Bay Area

Worked off site as Field Engineer for many bay area companies. Traveled to customers site and did trouble shooting. Filed necessary paper work for off site calls. Worked with HP Laser Jet printers. Duties include maintenance, repair, installation and configuration of both hardware and software.

San Francisco Bay Area

Worked in a computer retail store doing hardware troubleshooting and installation. Handled customer requests. Built systems for different contracts.

San Francisco Bay Area

Worked as a computer technician maintaining the PC line of systems including printers, software and networks on campus. Duties consist of maintenance, repair, installation and configuration of both hardware and software. Other duties include the repair of Mac computers and the training of personnel utilizing the systems when required. Had the responsibility for over three hundred systems on campus