William M. Email & Phone Number

Provide guidance and support to contractors, end users, distributors and designers.

Corona, Ca

Edit and upload imagery, descriptions, specifications, pricing and supplemental information for the Monkey Sports family of websites. Maintain and update product catalog and input new products as they arrive. Prior to holding this position I worked on the customer service team fielding incoming customer calls, processing orders, initiating returns and resolving customer complaints.

Perris, Ca

Managed returns department for gardening automation company. Responsible for incoming returns, repairs, tech support staff, returns shipping/receiving, and RA call center. Established procedures for expedient resolutions to return requests that cut our response time in half. Worked with management team to establish Quality Assurance guidelines and reduce product returns. Communicated directly with accounts and end users to resolve complaints and improve customer perception.

Riverside, Ca

Corona, Ca

Customer service, cashier, maintenance/janitorial, warehouse and merchandising.