Passionate about customers and their problems. It’s been my career mission to help people and I’ve done that through roles in customer service and product management. I’ve found that I can deliver value to customers by helping them solve problems like a conductor in an orchestra. I look at the bigger picture, I work cross-functionally to see all sides of a situation and bring people and their strengths together to find the best solution for our company and do what’s right by the customer. Throughout my experience working business and technology projects I have worn many hats on the teams in order to complete the mission. I'm always looking to show how simple acts of kindness, empathy, and personalization can turn ordinary moments into memorable ones. If we put in the extra effort to understand and anticipate our customer and our team's needs we can lead our products and our business to find exceptional loyalty and satisfaction. In addition to my skillsets as a Product Manager and Business Analyst, I have experience in the following areas:- Proficiency in software development methodologies (Agile, Scrum, and yes Waterfall).- Strong understanding of cloud computing platforms (Google Cloud).- Internal Developer Platforms and CI/CD Pipelines as a Service.- Experience with SaaS applications and architecture.- Experience working alongside UX designers.- Knowledge of database management systems (SQL, NoSQL).- Familiarity with API integrations and microservices architecture.- Proficiency in project management tools (JIRA, Trello) and collaboration platforms (Confluence, Slack).