William Madden Email & Phone Number

Jefferson, GA, US

Jefferson, GA, US

Atlanta Metropolitan Area

Scrum Master and product leader for pipelines and infrastructure.

Alpharetta, Georgia, United States

• Product Leader for the Developer Platform Value Stream, overseeing the digital portfolio of 12 teams in the United States and India shaping and defining the product vision, strategy, and roadmap for UKG’s Public Cloud.
• Led a team of Business Analysts developed product management best practices, processes and procedures, identified and addressed performance challenges, and provided day to day coaching to assist the team in achieving.
• Led strategy, delivery and Beta launch of UKG consolidated public cloud developer platform reducing UKG Pro and UKG Dimensions product feature time to market by 200%.
• Consolidated UKG Pro and UKG Dimension developer portals including security, quality assurance, source code management, and observability reducing UKG Pro public cloud costs by 50% in 2024 and increasing the UKG Pro.
• Executed internal product launch communication strategy, developing marketing strategies, community building, and adoption of new products and features.
• Launched developer experience survey tool, resulting in a 97% developer participation rate.

Alpharetta, Georgia, United States

• Led strategy, delivery and launch of the developer portal Harbor unifying DevOps, Cloud and Security portals for UKG Pro to increase developer effectiveness.
• Conducted comprehensive build vs. buy analysis for SaaS technology, resulting in the successful partnership with a vendor to introduce feature flags into UKG Pro offerings, reducing release risks by 40%.
• Managed software development lifecycle for CI/CD platform, achieving a 20% increase in product performance in 2023.
• Orchestrated design sprint sessions for Harbor alongside UX designers, gathering user empathy, insights, wireframes, and feedback to inform product development and enhance user experience.
• Collaborated with cross-functional teams, including Project Management, Development, Quality Assurance, Operations, and pre-sales, to ensure alignment and successful product launches.

Alpharetta, Georgia, United States

• Led analysis and product discovery activities for DevOps and platform teams, resulting in a 20% decrease in cycle time and a 15% increase in customer time to live (TTL).
• Led a cloud development team in creating internal private cloud management tools, including Identity Access Management (IAM) automation and SaaS environment management for UKG Pro.
• Designed and implemented UKG Pro reporting dashboards using SQL Server and Power BI platforms, providing actionable insights and improving data visualization for stakeholders.
• Collaborated with cross-functional teams to gather requirements, ensuring the development of effective and user-friendly solutions.
• Streamlined processes and workflows, optimizing efficiency and productivity within the teams, reducing manual steps resulting in 20% gains in operational efficiencies.
• Maintained clear and concise documentation, facilitating knowledge sharing and ensuring smooth handover of projects.

Alpharetta, Georgia, United States

Helping lead the transformation of internal tools. > Lead product vision for internal private cloud access management tools> Develop Product Roadmaps for assigned products in Aha!> Design and gather requirements for engineering improvements to existing products> Manage product and project flow using Kanban principles> Build consensus and gather.

Alpharetta, Georgia, United States

• Oversaw the Vehicle Ordering system program, collaborating with Java developers, business stakeholders, auto manufacturers, and OEM vendors to improve the system's functionality and user experience.
• Headed adoption of UX and Agile practices, developing training courses for junior business analysts on user testing, mock-ups, and prototypes, resulting in more efficient software development processes, significant.
• Selected by Executive Leadership to participate in an internal accelerated leadership development program, leading a cross-functional team of managers, directors, and VPs in the creation of a new ancillary mobility.

Alpharetta, Georgia, United States

• Led requirements gathering sessions, collaborating with cross-functional teams to streamline operational efficiencies in an enterprise application, resulting in a 20% reduction in process time.

Alpharetta, Georgia, United States

• Managed key LeasePlan client base totaling 5k+ fleet vehicles, overseeing cross-functional root-cause analysis, ensuring a high retention rate by delivering proactive client engagement, and consistently exceeding.

Duluth, Georgia, United States

Responsible for client sales by partnering with engineering professionals and corporate accounts.Partnered closely with clients to define job requirements and actively search for potential candidates to meet unique business objectives.

Norcross, Georgia, United States

In my role as an Account Manager at Careerbuilder.com, I proactively managed 35 corporate client accounts, focusing on client progression and problem-solving to enhance customer retention. I provided intensive product training to clients, resulting in improved return on investment. Additionally, I collaborated with various departments within the company to.

Gainesville, Georgia, United States

In my role as a Management Assistant at Enterprise Rent-A-Car in Gainesville, Georgia, I played a key role in driving business growth through B2B prospecting and sales, resulting in a 63% increase in annual corporate account income. Additionally, I contributed to expanding the rental fleet by 30% and boosting branch profit by 15%. I also focused on.