Responsible for total profit and loss in Charlotte locations. Implement company policies and procedures, call on key accounts and referral sources, adhere to regulations established by local, state, federal, and other regulatory agencies. Adhere to and implement all company policies and procedures. Initiate appropriate actions on reports and recommendations provided by authorized inspection agencies and take appropriate actions, when necessary. Call on key referral sources and maintain key accounts. Monitor sales, accounts receivable, reimbursement, documentation, and company assets. Develop customer service team including service representatives, delivery, clinical, and sales staff. Implement quality improvement initiatives as established by the company and JCAHO.

Manage, direct and ensure all lines of business for the office to operate cost-effectively, efficiently and within the standards established by Walgreens Infusion and Respiratory Services policies and procedures, the Corporate Compliance Program and other established rules and regulations governing the Healthcare industry for start up location of Walgreens Respiratory Services in Charlotte, NC and Greenville, SC. Meet or exceed the Company’s quarterly and annual established revenue growth, clinical and service standards of performance, cash flow and profit contribution goals and deliver a high degree of both internal and external customer satisfaction. Provide actual and administrative support for location staff including revenue cycle management, accounts payable and receivable, materials management and inventory control, process and quality improvement including accreditation (JCAHO and ACHC), customer service, sales and marketing management, fleet and distribution management, compliance and regulatory oversight, and human resources.Accomplishments• Pilot location for Walgreens Respiratory Services new business model• Opened and managed satellite location in Greenville, SC to support company’s Medicare competitive bid award effort

Direct the company’s efforts to increase market share and community visibility for regional provider of specialty home medical equipment. Identify and recruit staff, develop and manage annual budgets; regularly monitor performance to budget parameters. Represent company at conferences, meetings, exhibits to promote new and existing programs and initiatives. Manage, supervise, develop, train and evaluate subordinates. Establish goals & measures for strategic accounts.

Lead the design, development, implementation, and management of program policies and procedures for a position that coupled consulting and project management with team leadership of a multi-disciplined group of professionals. Call center management responsibilities included intake coordination, benefits verification, coding, billing, and accounts receivable management for manufacturer-based, direct-to-consumer provider of sophisticated medical equipment and other medical device related services.Accomplishments•Published article in trade magazine Home Healthcare Dealer titled ‘Soft Sell and Hard Choices’•Lead company’s launch of home medical equipment specialized billing services program. •Developed, implemented, revised, and maintained program and client-specific standard operating procedures for specialized billing services functions.

Provided consulting services to healthcare providers that enabled them to effectively utilize the products and services within the industry, including healthcare automation, management operations, system implementation and conversion, project management, accreditation, and accounts receivable management and controlAccomplishments•Authored recurring column in Homecare magazine titled “Ask the Consultant”•Frequent speaker at home medical equipment industry-related trade shows and informational seminars•Provided interim management services to several clients for engagements that lasted from two weeks to over eight months.

Planned, directed, and coordinated the departments of the multi-site infusion and home medical equipment divisions of $10M, 50 employee affiliate of Tar Heel Home Health. Responsibilities included strategic planning, policy formulation, administrative decision-making, patient services, sales and marketing, resource management, and fiscal management.

Managed the non-clinical, administrative operations of the infusion and home medical equipment service offices. Developed and implemented policies and procedures consistent with the objectives of the company, analyzed financial data with an emphasis on reducing costs and improving quality of services, and oversaw the development of service office staff.Accomplishments•Developed full, written polices and procedures related to quality assurance and clinical services.•Lead the infusion and home medical equipment division’s effort to obtain accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) survey.•Lead the division’s effort to increase revenue, reduce costs, and improve profit and productivity. Sales increased by over 25 percent in FY 1996. Income during the same period increased by nearly 22 percent.