Data Center Technician-3Akamai Technologies 2023-Present• Implemented, replaced, troubleshot DWDM Transport Equipment, and associated fiber optic cable, and optics (SFP’s, QSFP’s)• Expert knowledge with fiber optics, and Transport systems, including associated test equipment• Implemented, troubleshot routers, switches, PDU’s, AC/DC power-related issues• Implemented, replaced, troubleshot network routers, switches, optics (SFP, QSFP)• Performed DWDM fiber cut-overs, new installs, troubleshot downed, errored links• Expert cabling, terminations including CAT-3, CAT-5, CAT-6, fiber cross-connects, patching, punch-downs (RJ-66A blocks, RJ-21X, 110-krone blocks, RJ-45 Patch Panels), D-marc extensions• Implemented, tested, terminated Fiber Optics, and Copper X-connects• Racked, replaced, rescued, configured servers (Ciara X7, X8, Dell, SuperMicro Servers) Replaced batteries, DIMM’s, SSD’s, HDD’s SATA cables, power supplies on servers (Ciara X7, X8, Dell, SuperMicro)

Targeting Senior Telecommunications Field Service Technician roles for Internet Service Providers, Telecom Carriers, Data Center Provider and Wireless Service Providers.• Supervised implementation, terminations, troubleshooting of fiber optic, copper circuits in the Meet-Me-Room and Customer Co-Location areas.• Supervised, supported all customer demands including remote hands technical support, racking and stacking of network devices, cablingimplemented, tested, terminated fiber optic cross connects, and AC, DC power.• Monitored HVAC, and Critical Power Systems• Installed, removed Network Server Blades / Cards, Memory, Hard Drives, and Transceivers• Worked with the Deployment and Implementation team, the Command Center (NOC), Provisioning and Project Management to ensure all installations met delivery dates Scheduled, oversaw electrical subcontractors in safely completing work tasks. • Performed migrations of equipment, power (AC, DC), and networking devices• Diagnosed hardware and software on customer equipment• Coached and trained new technicians.• Proficient with ticketing systems (Insight, Salesforce, Remedy, Ignition) .• Familiar with Telcodia Telecommunications standards• Monitored ticket queue, updated, resolved trouble tickets, completing customer requests in a timely manner

• Reduced customer services'​ down times significantly by identifying fiber optic network faults, in a proactive approach, created incident tickets, coordinated and escalated issues with Outside Plant Fiber Repair Team. Corrected customers'​ reported Latency, Packet Loss discrepancies in a timely manner.• Enhanced revenue, operations by testing, troubleshooting, and turning up Multiple Links-10GE, Gig-E, DS3, DS1, E1, T1 with multiple parties. Knowledge of DWDM, SDH and Sonet Networks, Asynchronous, Synchronous Fiber Systems.• Proficient with NMS tools such as Coriant’s TNMS Core/CDM Client, Xtera Monitoring Platforms.

• Reduced costs, enhanced revenue and operations utilizing TBERD / JDSU / -Acterna Line Analyzers-(ANT-5 SDH Access Tester, JDSU-3000, and Fireberd-6000A) in implementing, testing, troubleshooting Sonet and SDH circuits and systems. Implemented, routed , terminated, tested Fiber Optic Cables-Single-mode(SM), Multimode(MM) and associated network modules ,CAT-5 UTP, STP Cables, coax cables. • Improved customer service satisfaction by implementing Adtran, Telco Systems Multiplexers, DS1 and DS3 DSX panels, Cisco Routers, Network Switches, Channel Banks, Installations, Moves, Adds, Changes (IMACS) in a timely and efficient manner.• Terminated, 66A Telco Blocks, RJ-45 modular jacks, faceplate and patch panel cabling in compliance to TIA / EIA 568A, and 568B standards