Reviewing, managing claims and assisting clients throughout the claims process for Global Construction and Infrastructure Aon insurance and reinsurance claims for the London and PFI markets. Negotiation with insurers and loss adjusters to achieve the best outcome for clients, high competency of legal and policy interpretation to assist clients and manage expectations. Arranging collections across multiple markets and building relationships with carriers and suppliers in the London Market arena. Knowledge and experience of ECF/CLASS and other cross market systems

Technical referral point across the Commercial Property Claims Validation Team and Engineering Construction and Power, looking after fraud and ECP claims up to £100,000 in value, mentoring, carrying out audits and setting technical strategies for the claims handlers within the teams.

Dealing with complex Engineering, Construction and Power claims up to a value of £100,000 in newly formed unit, acting as mentor to less experienced staff. Allocating and workload balancing and reporting issues to the team leader. Previously handled general Commercial Property claims.

Dealing with complex complaints across the business, setting strategy to resolve complaints, feeding back to all members of the claims department, including Head of Claims and liaising with the Financial Ombudsman Service.

End to End claims handler and team mentor dealing with complex new build warranty claims up to a value of £1.6M. Acting as team referral point and providing training to new starters.

Personal Injury Claims Handler dealing with Motor Injury compensation claims under the Untraced Drivers Agreement. Working knowledge of all MIB agreements and practices.

Senior Personal Incident Manager dealing with Personal and Commercial Claims, specialising in Motor Trade and Fleet claims but also extensive Home, Motor, Travel and Combined Commercial experience. Also deputy for Team Manager for the majority of this role, along with briefly heading up the Recoveries section.

Insurance broker specialising in high net worth, vip client private motor and household portfolios. Acting with delegated authority for major insurers to underwrite and handle claims within agreed authority and report on a monthly bordereau

Dealing with all aspects of Motor Insurance claims, including third party, personal injury and litigation.