Highly knowledgeable automotive professional with over twenty years of experience in various positions within dealerships. Strong ability to multi-task and manage multiple and competing priorities in order to maintain strong customer service relationships. Excellent written and verbal communication skills. Proficient with Reynolds and Reynolds, as well as ADP Dealer Services computer systems.
Lilliston Ford
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Ford Master Certified Service AdvisorLilliston Ford 2012 - PresentVineland, Nj• Contributed to increases in monthly service revenue that amounted to a new monthly record for the department• Advise customers, identify mechanical problems and recommend corrective procedures• Prioritize required services, and provide options to customers upon request• Keep customers informed on completion times and service expenses and receive proper authorization before proceeding with additional repairs
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Service AdvisorPellegrino Chrysler Jeep 2009 - 2012Woodbury, Nj• Provided complete and accurate written cost estimates for labor and parts• Drive the sale of technician’s time to meet department’s sales forecasts• Scheduled appointments, dispatched work to technicians, and followed up to ensure satisfaction• Test drove vehicles and referred to technicians when necessary
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Assistant Service ManagerCity Auto Park Of Burlington New Jersey Jan 2002 - Oct 2008Burlington, Nj• Increased gross profit over a three year period at the Hyundai Service Department• Managed daily work progress to meet CSI objectives and maintain customer retention• Managed Warranty Budgets as well dollars and hours per R.O.• Ensure customers have a positive dealership experience -
Service AdvisorCherry Hill Mitsubishi Dec 2000 - Jan 2002Cherry Hill, Nj• Advised customers on regular vehicle care and maintenance to generate recurring business• Ensure that customers receive prompt, courteous, and effective service• Know the product well enough to answer characteristic and operational questions regarding vehicles
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Franchise OwnerSnap-On Tools 1991 - 1997Voorhees, Nj -
Fleet Sales ManagerMasson Buick 1984 - 1989Cherry Hill, Nj• Developed prospects for potential fleet business• Analyzed the business to determine shortfalls and developing action plans to improve performance• Assisted in managing controllable expense elements for the New Vehicle Departments• Managed negotiation process with sales associates and
William Masson Skills
William Masson Education Details
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Minor, Accounting & Information Technology
Frequently Asked Questions about William Masson
What company does William Masson work for?
William Masson works for Lilliston Ford
What is William Masson's role at the current company?
William Masson's current role is Service Advisor at Lilliston Ford.
What schools did William Masson attend?
William Masson attended King's College.
What skills is William Masson known for?
William Masson has skills like Automotive, Customer Service, Customer Satisfaction, Management, Marketing, Reynolds And Reynolds Computer, Adp Dealer Services Computer, Customer Retention, Automotive Aftermarket, Negotiation, Sales, Warranty.
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William Masson
San Francisco, Ca7hyperfine-research.com, colibricenter.org, cloverhealth.com, acudora.com, sirono.com, npowergdcr.org, hyperfine.io3 +124021XXXXX
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William Masson
United States
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