William Mathews Email & Phone Number

Marion, Iowa, United States

Cedar Rapids, Iowa, United States

Received performance-based bonuses several times. Managed High-End Chauffeur Service for Business Executives world-wide. Responsible for outgoing calls to secure Chauffeur Services and manage distribution of the workload appropriately to different affiliates.

London, Kentucky, United States

Hiawatha, Ia

• Ensured friendly, fast, efficient and personable experience over the phone.• Ensured prompt response to incoming stocks.• Gathered, and input necessary data/information to ensure clean, and precise work flow.• Quickly learned the ins/outs of working in different branches, with different rules, and software/data processing applications.• Became an indispensable part of the team.• Made outbound calls to gather information on stocks that needed problem resolution• Received inbound calls from customers, insurance agents, and shops, and gathered necessary, pertinent information to resolve any issues, problems, or question they may have, or provide

Cedar Rapids, Iowa Area

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.• Cross-trained and provided back-up for other customer service representatives when needed.• Worked as a team member performing cashier duties, product assistance and cleaning.• Expressed appreciation and invited customers to return to the store.• Processed and issued money orders for customers.• Maintained adequate cash supply in cash drawers in multiple checkout stations.• Assisted customers in finding out-of-stock items.

Cedar Rapids, Iowa Area

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs daily. Counseled and disciplined staff when necessary. Cleaned and prepared various foods for cooking or serving. Opened/Closed store, and predicted/prepared daily items needed. Prepared large cash/check deposits in atimely efficient manner.

Marion, Ia

Opened/Closed store to standards. Prepared large cash/check deposits. Regularly took inventory of a large variety and quantity of different items. Regularly placed orders for items the Gas Station needed. Regularly provided constructive criticism, and coaching of employees to better the store front and customer experience. Regularly maintained store front and restrooms to ensure a quality guest experience. Regularly sent reports of daily numbers through email to superiors. Surveyed other local stations prices every day, thrice daily to stay competitive with gas prices.

Cedar Rapids, Iowa Area