William Mcbeth Email & Phone Number

Columbia

• Effectively set up new hire accounts via AD. Configured equipment and applications based off manager’s request.
• Asset management and tracking of laptops, phones, peripherals, documents. Created P.Os and order equipment based off company’s needs.
• Documenting and maintaining an organized record of support activities for current/future use (documenting process and procedures for troubleshooting and P.O orders).
• Utilized Cisco Unity, Cisco CM, and Cisco UCCX to manage the phone system (VOIP).
• Managed the Solar Winds and Service Now ticketing systems as the first point of contact for requests.
• Provided tier 3 support for the Help desk.

Maryland, United States

• Troubleshooting hardware and software issues, resolving problems efficiently. Providing timely and effective technical support to end-users, onsite and remote (SCCM). Via phone, email and in person.
• Setting conference rooms
• Imaging PCs via PXE for new hires. Deploying them with equipment as requested
• Effectively communicating technical solutions in a clear and understandable manner to end-users. Demonstrating patience and empathy while assisting users with varying levels of technical proficiency.
• Maintaining accurate and up-to-date records of support requests, resolutions, and follow-up actions. Prioritizing and escalating tickets as needed to ensure timely issue resolution.
• Drove to different sites in the MD, VA and DC area using company vehicle and personal car troubleshooting problems.

Baltimore, Maryland, United States