Information Technology Analyst
Current• Effectively set up new hire accounts via AD. Configured equipment and applications based off manager’s request. • Asset management and tracking of laptops, phones, peripherals, documents. Created P.Os and order equipment based off company’s needs. • Documenting and maintaining an organized record of support activities for current/future use (documenting process and procedures for troubleshooting and P.O orders). • Utilized Cisco Unity, Cisco CM, and Cisco UCCX to manage the phone system (VOIP).• Managed the Solar Winds and Service Now ticketing systems as the first point of contact for requests.• Provided tier 3 support for the Help desk. • Responding to security incidents and implementing corrective actions.• Worked on and managed projects• Troubleshoot applications know and unknow to an organization. • Patching Pcs and servers. Along with server management. • Actively works with the network team and infosec to solve IT related issues on a regular basis.• Contact vendors for services• MDM services with Verizon and Intune. • Disaster recovery response• Managed applications such as Adobe, GitHub, Jira and Twilio. • Create security groups, file shares, Teams groups and proxy boxes for user access.• Communication protocols Use SCCM to manage PCs and users accounts
