William Mccafferty Email & Phone Number

Sunnyvale, Ca

Maiden, Nc

Maiden, Nc

Maiden, Nc

Provide a secure and stable computing environment for Apple worldwide 24 hours a day, 7 days a week, 365 days a year through the following services:Systems and storage monitoring and reportingLocal and wide area network monitoring and reportingGeneral troubleshooting and escalationOnsite vendor coordinationProject and Change ManagementPrimary system administration of OSXSecondary administration of AIX, Linux, Solaris, and WindowsPhysical security and maintenance of raised-floor facilitiesBackup and recovery of production dataTape library and media supportInstall, configuration, and support for Tivoli Storage ManagerSAP and Autosys job scheduling and support

Managed and mentored Genius Teams at two Apple Retail Stores during this timeDelegated team responsibilities, encouraged team involvement, improved metricsSettled customer escalationsEncouraged and mentored individuals while bringing awareness of opportunities/achievements to the entire team

Provide frontline customer support at the Genius Bar; diagnosing and creating trouble ticketsHandle customer and product issues with a genuine sense of urgencyRepair customers’ checked in Apple hardware and softwareHandle trouble ticket / queue management in a timely and efficient manner

Owned an independent computer consultant and repair store serving the East Central Mississippi areaBuilt complete pc systems to customers’ specification Setup and serviced both wired and wireless LANs for customersManaged the staff and oversaw day to day finances of the business

Utilized Oracle's Siebel Trouble Ticket system to effectively prioritize and handle hardware and software issues that would come into the National Operations Center from Relera's 10 remote data centers along with in-house issuesInstalled customers' server systems into rack mounts and attached them to the networkMonitored environmental, electrical, fire suppression, security, and HVAC infrastructure systems using 42U SynapSoft Data Center Monitoring softwareIntegral part of insuring the Data Center's goal of 99.999% uptime for customers

Physics & Astronomy

Aait, Software Engineering, 3.42

I completed my Associates Degree in Software Engineering (AAIT) in 2011.