William Michael Jester Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

Manage portfolio of clients including state systems and strategic accounts within North American Higher Education MarketEstablish and maintain trust partnerships with clientsCoordinate within the internal stakeholders to ensure clients receive complete, consistent, personalized communicationLiaise between clients and Anthology sales, services, product management, and technical teamsSupport institutions in the successful adoption and use of licensed Anthology products to align with their strategic goalsFacilitate on-site and virtual end user training on functionality within Anthology product suiteOversee infrastructure migrations to SaaS hosting

San Antonio, Texas Area

Responsibilities:Provide expertise in program design and course deployment guidance to support clients (academic program leadership and faculty) on how to leverage program vision, faculty expertise, new technology, and learning platforms to create dynamic learning environments for students and faculty.Accomplishments:- Guided program design and content development for fully online Masters in Mental Health Counseling- Leveraged cross-team relationships to deliver new technology solutions to enhance learning environments for Mental Health Counseling program and Human Services Program- Developed Data Science certificate program in collaboration with IBM to be deployed in English, Spanish, and Portuguese in the US, Mexico, and South America- Guided content development for Global MBA program to be deployed in 6 universities across Europe in four languages- Guided program design and content development for fully online Masters of Finance program- Onboarded new translation vendor to translate media assets for Student Orientation into Spanish and Portuguese

San Antonio, Texas Area

Responsibilities:Direct the design, development, and deployment of online graduate and bachelor's programs using best-practices in online education. Manage client experience, resolve point-in-time challenges, and provide next-step support for academic partners.Achievements:- Launched the design and finalized budget for new Masters in Finance- Managed and supported faculty development of courses in a Doctorate of Business Administration- Upgraded strategic courses of the Bachelor’s in Business Administration to improve student experience and retention

Baltimore, Maryland Area

Responsibilities:Create differentiated and engaging bachelor's and post-graduate courses for online education programs. Manage the client experience of academic program directors and subject matter experts. Oversee media asset creation and instructional design for course development. Facilitate decision making with regards to budget, time, and resources.Achievements:- Rapid development of course content and re-usable media assets for four MBA programs serving thousands of students (Walden MBA, Walden Executive MBA, and Torrens University of Australia - a global Laureate MBA)- Upgraded content to strategic courses in the Bachelors in Business Administration- Restored successful client relationship with a new partner by executing on course vision for the program for Masters in Construction Management- Improved student experience for doctoral students with innovative course design for PhD in Management

Responsibilities:Ensure a positive student experience for non-traditional students in online graduate programs. Identify student needs to provide appropriate information and options to enhance retention and progress towards degree completionAchievements:- Onboarded over a 1000 students in the most vital programs of the university's portfolio- Trained academic advising team for Banner (a Student Information System)- Evaluate new outreach initiative aimed at improving retention for international students

-Conduct weekly workshops for international students-Provide orientation for visiting foreign scholars and faculty-Verify the receipt and validity of required copies of passports, visas, and immigration documents-Schedule and coordinate international student activities-Respond to international students’ e-mail inquiries regarding admissions, travel, work options, and visa status-Develop, format, and edit the online newsletter for international students-Maintain contact list of partners in other departments within the University in need of the expertise and services of the International Educations Services office

Reading, Pennsylvania Area

-Provide therapeutic support for children and youth with behavioral and/or developmental difficulties -Implement appropriate strategies to enhance behaviorial, social, and emotional development-Document and report all interventions to ensure qulaity of care commensurate with state and organizational policies

Salvador Area, Brazil

For one year, I volunteered for a non-profit organization to support local community initiatives for early childhood education and leadership training for youth and adults in and around the city of Salvador, Brazil. My duties included:-Manage, supervise, and train 5-10 youth volunteers for community outreach initiatives -Identify and coordinate site visits, lectures, and social activities-Identify and support local partners within communities interested establishing neighborhood children’s classes and/or attending leadership training courses-Manage and report project budgets-Conduct evaluations of ongoing activities to ensure establishment, continuance, and consistency of programs

Master Of Arts, International Education Policy

Tefl Certification

Bachelor Of Arts, Africana Studies