In this role, Enterprise Support Analysts will provide Support for Bullhorn's most strategic customers. It will be commonplace for you to work on large environments, where you will troubleshoot complex issues. You will own several accounts and play a huge role in helping customers to be successful on Bullhorn, by maintaining regular touch points, resolving challenges quickly and adding significant value.A typical day might include:- Analyzing root-cause application issues, identifying their severity, and proposing fixes- Owning customer issues from initial escalation to resolution, collaborating cross-functionally to fix the problem, and communicating with customers - regularly regarding issue status- Coordinating and leading regular calls with Bullhorn's customers regarding their backlogs

As a Technical Support Analyst, a typical day might include:• Answering incoming Bullhorn customer phone calls, asking questions and gathering information to quickly resolve issues. • Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a Bullhorn technical resource. • Managing customer expectations regarding estimated response times for issue resolution.