Provide IT consulting expertise and hands-on technical services to help clients maximize their existing network and server infrastructure, software platforms, and other technologies, as well as plan and scale out new highly customizable solutions both on-premise and in the cloud to increase business productivity and deliver exceptional value and return on investment. Recommend and implement best practices in administering, securing, and supporting the day to day IT operations. Administer and maintain client environments utilizing on-premise Microsoft Active Directory as well as Azure AD; on-premise Microsoft Exchange as well as Microsoft 365; on-premise VMware ESXi and Hyper-V virtualized platforms as well as Azure Cloud Services and other co-location IaaS and cloud based hosted server solutions. Implement, configure, and maintain backup and disaster recovery strategies utilizing Veeam Backup & Replication, Barracuda Backup, and Veritas Backup Exec platforms. Install, configure, manage, and support various on-premise hardware including: Nimble/Synology/Buffalo SAN/NAS devices, Sonicwall/Fortinet firewall VPN appliances, HP Aruba/Cisco/Ubiquiti network switches, and Aruba/Ubiquiti UniFi wireless access points and controllers. Management and administration of various antivirus and endpoint protection platforms including SentinelOne, ESET, Symantec, and Windows Defender platforms. Assure company data is secured and kept confidential through implementation of encryption platforms including DESlock and BitLocker. Handle and resolve escalated end-user support requests. Perform security assessments and hardening per NIST/ITAR/CMMC requirements where applicable. Also led the program for the Managed Services offering where clients' critical servers and networked devices are monitored 24/7/365 and issues are reviewed and remediated on a pro-active daily basis using SolarWinds N-Central (migrated to ConnectWise Automate/Manage). Report to Owner/Technical Operations Manager.

Directly responsible for the management and oversight of the IT Service Desk and Systems Administrator team. Regularly review tickets and backlog items and publish reports to track key performance indicators for the department. Lead the prioritization of work within the IT team by leading daily scrum meetings. Meet regularly with direct reports to build rapport, understand challenges, and promote building new technical skills by exploring personal interests and defining professional development plans. Contribute to the technical and business skills development of team members through shadowing, training, and mentoring. Leverage experience and coach IT team on escalation processes including acting as the subject matter expert for systems issues and customer requests. Manage internal Project and Task work using Azure DevOps and meet or exceed milestone and completion dates. Create new and enhance existing documentation of IT processes and SOP's to ensure replicable and consistent results. Review and improve the automated deployment processes for all corporate hardware and software. Evaluate the security, compliance settings, and policies for all back-office applications including Office 365 to help reduce risk. Serve as backup for DevOps team members as needed and assist with the release management cycle for all development projects. Assist with the planning, development, and implementation of a hybrid cloud deployment. Assist with meeting or exceeding the published SLA's for all KPA SaaS products through proactive monitoring, timely resolution of issues, and disaster recovery planning. Report to Director of IT.

Directly responsible for all network and server related functions within the entire organization supporting 1,000+ users at 39 branch locations across 14 companies in 11 US states. Design, install, and/or manage operation of the organization's local and wide area networks across a secure MPLS environment, later migrated to a unique SDWAN topology. Design, install, and/or manage the organization's on-premise Windows Server platform through VMware and storage infrastructure through EqualLogic iSCSI SANs. Maintain DNS, DHCP, Sites and Services, Certificate Authorities, Users and Computers, and Group Policies for Microsoft Active Directory. Manage and deploy security patches and updates to all system platforms utilizing WSUS, and/or direct updating methods. Develop and maintain backup, fail-over, and recovery strategy through Veeam Backup & Replication. Design, deploy, and administer Avaya IP Office voice communications platform. Install, configure, and administer SonicWall firewalls and SonicPoint and Ubiquiti UniFi wireless access points to provide and secure and manage network access. Administer and maintain Kaspersky Endpoint Security platform. Deploy and configure SolarWinds Network Performance Monitor to catalog utilization and uptime of over 500 network nodes and interfaces. Adhere to ITIL framework to best deliver and support IT products and services. Create and modify standard operating procedures, policies, and checklists to properly document both physical and virtual infrastructure environments and work flows. Negotiate and procure products and services directly from telecom providers and/or agents. Clearly and effectively communicate with all levels of the organization to further promote IT growth in alignment with business directives. Supervisory and performance management of System Administrator personnel. Report to IT Director.

Responsible for promoting and forwarding the use and functionality of existing business systems, reporting platforms, and data repositories, as well as adhering to industry best practices for these systems. Provided subject matter expertise, end user training, and oversight of main line of business applications: QuipWare ERP, and NexGen Fleet Management System. Ongoing administration of in-house application platforms including: Microsoft Active Directory, Microsoft Exchange, Microsoft Dynamics CRM, Microsoft SQL Server and Reporting Services, VMware virtualization, Avaya IP Office telephony, and other mission critical business systems. Project Management, Business Intelligence, and Data Analysis for a full scope of business needs. Optimization of current and exploration/implementation of new products and services, report writing, and user training opportunities. Report to IT Director.

Responsible for configuring, deploying, administering, maintaining, and scaling all related IT products and services including Microsoft Active Directory, Microsoft Exchange, Avaya IP Office telephony, VMware, Symantec BackupExec and Antivirus, L.O.B. databases (Informix and MS SQL), SSRS, IIS, Citrix Metaframe and XenApp Presentation Servers, FileMaker Pro, Cisco routers and switches, Sonicwall VPN firewalls, EqualLogic SANs, Windows servers, desktops, laptops, network printers, scanners, mobile phone and tablet devices, etc, across a national MPLS infrastructure for multiple company branches. Correspondence and negotiation with service and product vendors for various contracts and order fulfillment. Management of IT Administrator staff. Report to IT Director.

Responsible for administering and maintaining a Microsoft Active Directory OU, local AT&T Definity PBX and Audix voicemail systems, as well as installation and support of end users' Windows XP desktops and laptops; Blackberry mobile devices; and network printers, switches, routers, and wireless access points. Assisted in the platform transitions and consolidation efforts as a result of the acquisition of LaSalle Bank. Report to IT Manager.

Responsible for deploying and supporting company Windows 2003 Servers; and both local and remote end users' Windows XP desktops and laptops; Blackberry mobile devices; network printers; and other peripherals. Assisted in migration to Microsoft Active Directory from Novell Netware. Assisted in the platform transitions and consolidation efforts as a result of the acquisition by Bank of America. Report to IT Manager.

Responsible for leading and managing a team of 22 other Residential Computer Consultants dedicated to the onsite resolution of hardware, software, and networking problems on the campus network. Handled especially problematic and escalated cases.