William Mitchell Email & Phone Number

Oak Harbor, WA, US

Responsible for partnering with the SB Application team on implementation of changes (code deployment, patching and life cycle management)Frontline support of the 25+ Small Business applications (internal WF business support teams)Mainframe support group for data managementOther Platform support activities which include OS middleware expertise, OS patching.

Supporting multiple lines of business utilizing ~30 team members both regional and worldwide.The Asset Management team is responsible for procurement activities that include physical and virtual architecture, with subject expertise in operating systems, firewalls, networking, load balancing and storage solutions.The Data Center Management team is located.

The Predictive Dialer team supports the infrastructure and applications that call centers agents use to dial customers (sales and collections).

The Contact Center Applications team is responsible for several applications designed to record agent conversations (used for both training and compliance) as well as to schedule agents working out of call centers or other back office department environments.

Client Services is responsible for both technology procurement and the technology help desk – two teamsVendor management and technology procurement for all IT functions and projectsIT help desk for all bank locationsHeat Administrator (help desk software)IT Engineer (position required site visits across all Washington State locations)Desktop support.