William Mize Email & Phone Number

Roseville, Mi, Us

Greater Detroit Area

Responsible for setting up, testing, and maintaining software on workstations, the network, and in the cloudConducted training classes for specialty software packages, developed appropriate training materials, and trained the facilitatorsResponsible for troubleshooting software application problems while also monitoring performanceAssisted in researching new software packages and working with users on evaluating and determining feasibility of new software applicationsCompleted installation and preliminary testing of software upgrades– worked with users on “beta” testing and pilot programsPrepared statistical reports on application utilizationCollaborated with vendors to troubleshoot problems and determine system requirements and limitationsResponsible for designing database queries, reports, and forms while assisting users with general database questions including imports, exports and integration with other software applications for database applicationsPrepared thorough documentation for users and IT staff to train and monitor support staff on administrative procedures

Farmington Hills, Mi, United States

Co-administrator of SCCM in a hybrid physical/virtual environment consisting of over 4,000 clients, 450 servers, and 50 distribution pointsImplemented WSUS/SCCM integration and created a monthly phased patching process for all workstations and serversCreated, tested, documented, and installed over 100 packages and applicationsDeployed task sequence utilizing CCT to configure and update BIOS for company-wide MBAM projectHandled multiple system version upgradesProvide Level III support to troubleshoot deployment issues, desktop software conflicts, and client health issuesProject member for the migration of Windows 7 to Windows 10Monitor all relevant logs - including server, application, and security logs for anomalies in the SCCM consoleOversee, secure, patch and support Dev/Production environmentProvide group policy support, design, and implementation to control corporate security and standards for workstations and serversPerform Nessus/VulSan vulnerability scans in environment and resolved them accordingly

Farmington Hills, Mi, United States

Led Level I and Level II helpdesks totaling seven employees at two locationsDeveloped a 90-day expectation procedure to better train and prepare new IT Support Analysts during onboardingCreated 120+ knowledge-base articles detailing common resolutionsServed as executive support - offering assistance to key stakeholders within the company, such as the CEOGenerated real-time metrics and historical reports in ServiceNow that displayed on departmental video wallAnalyzed and adjusted staffing to better manage peak queue volume

Farmington Hills, Mi, United States

Provided assistance concerning the use of computer software, including but not limited to business systems, reporting, printing, connectivity, productivity applications, and operating systemsOffered technical assistance to computer end users, supporting 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UKUtilized excellent verbal and written communication skills to support the end users while entering, tracking, and routing all support requests within the help desk softwareEvaluated documented resolutions and analyzed trends to prevent future occurrences by creating necessary processes and procedures

Warren, Mi

Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environmentTaught customers about their new products and effectively troubleshotRemained current on all wireless products, services, industry, and competitive needs

Warren, Mi

Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals, including PCs, laptops, servers and printersSustained account privileges for upwards of 750 employees on network (active users/exchange)Responsible for accurate inventory of all active, and inactive, IT equipment Configured new PCs and install hardware and software for end users while providingtechnical support and training

Ypsilanti Michigan University

Eastern Michigan University's Recreational Center;Supervised 25+ student employees while maintaining daily operations with minimal errorWorked alongside professional staff to develop an enhanced training program Performed various administrative and managerial tasks, including opening/closingfacility, proper handling of cash payments, and training of new employees

Warren, Mi

Worked closely with the Data Entry department in managing several accounts among various banks, assisting them with obtaining and uploading required documentsPerformed overseas training for 15 international workers via internet/computer Managed scanning, verifying, processing of photos, and writing standard operatingprocedures

Bachelor Of Science (B.S.), Hotel, Motel, And Restaurant Management, 3.69 Gpa

Activities and Societies: Hotel and Restaurant Management Club, Tau Kappa Epsilon, Phi Kappa Phi, Astronomy ClubGraduated Cum Laude.

Associate Of Science (As), Business Administration And Management, General