Summary of Qualifications:An innovative leader with 11 years of call center oriented experience and a specific passion for culture change and making a workplace a better place to work at. Known for creating partnerships between differing lines of businesses to achieve global goals. Always open to new opportunities and challenges.
Evolve Martial Arts And Fitness
View- Website:
- evolvemartialartsandfitness.com
- Employees:
- 5
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Marketing DirectorEvolve Martial Arts And Fitness Nov 2019 - PresentColorado, United States• Marketing Director in a small business that was ended by COVID-19.
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Data Analytics/Marketing ConsultantCognitive Learning Center Sep 2018 - PresentColorado, United States• Was brought into a non-profit startup with the specific task of finding the return on investment (ROI) for mindfulness training
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Workforce Management AnalystDenver 911 Jul 2015 - Nov 2019• In charge of the Workforce Management operations of the contact center.• Promoted culture change and re-defined the role of WFM analyst through policy change surrounding shift/vacation bids, overtime, and time off. This brought outdated systems up to date with the competing private sector.• Streamlined may projects. Most notably training projects, both internal and with clients.• Implemented a new WFM system (Verint).
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Workforce Management Analyst Tier 2Optum May 2014 - Jul 2015• Driver of culture change to promote use of resources, delegation, organization, and proper communication• Managed contract obligations to our Kaiser client including staffing and budget allocations• Furthered development of cross-department skills via reallocation of Optum staff to various other contracted accounts due to seasonal volume patterns -
Workforce Management SpecialistSprint Nextel Jun 2009 - Oct 2013Englewood, Co• Ability to build and manage working relationships with agents, leadership, management, and executives• Responsible for managing allocations based on business needs, but maintaining sensitivity to operation’s needs• Ability to handle day-to-day and high-priority issue resolution• Management of staffing and statistical goals for call, chat, and social media programs• Responsible for making quick decisions based on business needs in order to meet service level and business allocation goals -
Interim SupervisorSprint Mar 2009 - Jun 2009• Helped specialists set and achieve their own goals for metrics and for career development• Assisted our customers in any situation including complex account issues and flustered customers• Completed quality assurance monitoring on specialists• Coached and tracked specialist growth using corporate tools, the G.R.O.W. model, and S.M.A.R.T. goals
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Subject Matter ExpertSprint Nov 2007 - Feb 2009• Subject matter expert on policy and procedure as well as all systems and tools used• Responsible for answering questions as well as people’s growth centered around systems, tools, policy, and procedure• Created job aids, some of which were written into company policy
William Nash Skills
William Nash Education Details
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University Of Northern ColoradoAttendend 1 Year -
Regis Jesuit High School
Frequently Asked Questions about William Nash
What company does William Nash work for?
William Nash works for Evolve Martial Arts And Fitness
What is William Nash's role at the current company?
William Nash's current role is Looking for Opportunities.
What schools did William Nash attend?
William Nash attended University Of Northern Colorado, Regis Jesuit High School.
What are some of William Nash's interests?
William Nash has interest in Economic Empowerment, Education, Environment, Science And Technology, Health.
What skills is William Nash known for?
William Nash has skills like Call Centers, Telecommunications, Workforce Management, Wireless, Customer Experience, Process Improvement, Vendor Management, Data Analysis, Customer Retention, Customer Satisfaction, Telephony, Troubleshooting.
Who are William Nash's colleagues?
William Nash's colleagues are Dan Lucas, John Rosborough, Scott Mccamish.
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William Nash
Senior Regional Manager - Government Relations At International Code CouncilMiddletown, Ri3iccsafe.org, townofwarren-ri.gov, ri.gov1 +140124XXXXX
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William Nash
Technology Executive | Ai/Ml Digital Transformation Leader | Strategic Program Management | Telecommunications Innovation ExpertDallas-Fort Worth Metroplex8aol.com, earthlink.net, rochester.rr.com, earthlink.net, rochester.rr.com, earthlink.com, gmail.com, aol.com3 +141023XXXXX
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William Hill
Dallas, Tx
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