Leading enterprise-wide digital transformation initiatives and AI implementation strategies, delivering measurable business impact through innovative technology solutions.Key Achievements:Implemented AI-powered automation solutions resulting in 30% reduction in project delivery timelines and $2M+ annual cost savingsEstablished Machine Learning Operations (MLOps) framework for predictive analytics, improving project risk assessment accuracy by 40%Lead cross-functional teams… Show more Leading enterprise-wide digital transformation initiatives and AI implementation strategies, delivering measurable business impact through innovative technology solutions.Key Achievements:Implemented AI-powered automation solutions resulting in 30% reduction in project delivery timelines and $2M+ annual cost savingsEstablished Machine Learning Operations (MLOps) framework for predictive analytics, improving project risk assessment accuracy by 40%Lead cross-functional teams of 25+ professionals across AI/ML, data science, and engineering disciplinesDeveloped and deployed natural language processing solutions for automated requirements gathering, reducing documentation time by 60%Successfully delivered 12 high-impact AI/ML projects within 24 months, enabling 25% revenue growth through new market expansionCreated AI Center of Excellence, establishing best practices and governance frameworks for enterprise-wide AI adoptionImplemented predictive analytics dashboard reducing project risks by 35% through early detection and mitigation strategies Show less

Developing and delivering cutting-edge technical curriculum focused on artificial intelligence, machine learning, and emerging technologies in business transformation.Key Responsibilities:Created comprehensive course materials integrating AI/ML concepts, cloud computing, and advanced data analyticsDeveloped hands-on workshops in artificial intelligence applications for business transformationImplemented project-based learning approach using real-world AI use cases and… Show more Developing and delivering cutting-edge technical curriculum focused on artificial intelligence, machine learning, and emerging technologies in business transformation.Key Responsibilities:Created comprehensive course materials integrating AI/ML concepts, cloud computing, and advanced data analyticsDeveloped hands-on workshops in artificial intelligence applications for business transformationImplemented project-based learning approach using real-world AI use cases and industry scenariosMentored students in emerging technologies including natural language processing, computer vision, and predictive analyticsAchieved 95% student satisfaction rate through innovative teaching methodologies and practical applicationsEstablished partnerships with industry leaders to provide real-world AI project experience Show less

Leading technical training programs in advanced technologies, focusing on AI integration, cloud computing, and enterprise architecture.Key Achievements:Developed and delivered comprehensive AI/ML certification programsCreated custom training modules for emerging technologies including deep learning, neural networks, and natural language processingAchieved 98% certification pass rate for technical certificationsImplemented virtual lab environments for hands-on AI/ML… Show more Leading technical training programs in advanced technologies, focusing on AI integration, cloud computing, and enterprise architecture.Key Achievements:Developed and delivered comprehensive AI/ML certification programsCreated custom training modules for emerging technologies including deep learning, neural networks, and natural language processingAchieved 98% certification pass rate for technical certificationsImplemented virtual lab environments for hands-on AI/ML trainingMentored 500+ professionals in advanced technology implementationsDesigned enterprise architecture frameworks incorporating AI solutions Show less

In this role, I am responsible for supervising the development and implementation of a strategic project plan covering the formulation of objectives, definition of timelines, identification of key milestones, and allocation of resources. Other duties include identifying process gaps and recommending enhancements for both new and existing functionality, products, services, and workflows. Significant accomplishments include:• Spearheaded the rollout of several telecommunications network… Show more In this role, I am responsible for supervising the development and implementation of a strategic project plan covering the formulation of objectives, definition of timelines, identification of key milestones, and allocation of resources. Other duties include identifying process gaps and recommending enhancements for both new and existing functionality, products, services, and workflows. Significant accomplishments include:• Spearheaded the rollout of several telecommunications network technologies including Ultra Long-Haul (ULH) OTN MESH, MSPP, and various cablings.• Enabled the senior management team to acquire a broad understanding of Next Generation core network technologies by facilitating project status meetings, which provided detailed progress reports, and intensive analysis of milestones and project interdependencies.• Provided expert technical and analytical guidance to cross-functional teams involving multiple business organizations, markets, and external suppliers and partner vendors.• Devised appropriate courses of action for the timely resolution of all issues and roadblocks.• Introduced an automated reporting system, which saved each project manager as much as four hours per day of required work. Show less

Supervised and led training to ensure attainment of positive learning outcomes for all learners; actively promoted continued professional development for all fellow Trainers Managed group travel functions with a 100% satisfaction rate

As the Infrastructure Program/Project Manager, I was in charge of coordinating the development of data governance platform and infrastructure for the integration of critical data assets and establishment of standard data management processes. Significant accomplishments include:• Identified and implemented crucial improvements to processes and projects using Agile and Waterfall project management methodologies.• Crafted an integrated and highly cohesive strategic roadmap for the… Show more As the Infrastructure Program/Project Manager, I was in charge of coordinating the development of data governance platform and infrastructure for the integration of critical data assets and establishment of standard data management processes. Significant accomplishments include:• Identified and implemented crucial improvements to processes and projects using Agile and Waterfall project management methodologies.• Crafted an integrated and highly cohesive strategic roadmap for the efficient allocation of resources, while effectively addressing the requirements of every individual project• Ensured proper handling of deliverables in accordance with allotted time and budget, and expected profit margins through systematic definition, approval, and oversight of project scope.• Identified various risks, and implemented quality assurance measures to ensure full client satisfaction across all phases of the project life cycle. Show less

Spearheaded successful technical projects using Waterfall to deliver cross-functional leadership Carefully managed technical and operational relationships at all phases of each project’s lifecycle Coached, guided and managed a team to enhance their performance levels individually and together as a team; acted as the sole point of contact as the team worked diligently to identify and resolve technical issues Implemented process improvements by meticulously organizing and managing… Show more Spearheaded successful technical projects using Waterfall to deliver cross-functional leadership Carefully managed technical and operational relationships at all phases of each project’s lifecycle Coached, guided and managed a team to enhance their performance levels individually and together as a team; acted as the sole point of contact as the team worked diligently to identify and resolve technical issues Implemented process improvements by meticulously organizing and managing requirements gathering, change management, final implementation and follow-up processes Boosted profit by coordinating four accounts representing $5-$10M in annual client revenue Show less

Drove operations for a comprehensive organizational change initiative within the IT department of a global software manufacturing company; worked tirelessly to align IT goals with corporate strategies Planned and prioritized projects to ensure finalization and delivery using self-designed and developed integrated technology solitons Mentored and supervised five professionals in leading processes related to IT security, corporate phone systems and internal helpdesk functions… Show more Drove operations for a comprehensive organizational change initiative within the IT department of a global software manufacturing company; worked tirelessly to align IT goals with corporate strategies Planned and prioritized projects to ensure finalization and delivery using self-designed and developed integrated technology solitons Mentored and supervised five professionals in leading processes related to IT security, corporate phone systems and internal helpdesk functions Developed, conveyed and enforced effective policies and procedures, so as to create a sense of order and accountability Improved efficiency and reduced costs by upgrading the entire phone system, replacing network hardware, as well as implementing VMware servers with redundant backups. Leveraged top-notch organizational abilities to steer complex sever migration projects to an on-time completion Show less

Administered daily functions for the Help Desk Department, made up of 20 cross-functional team members Successfully handled 500 cases daily in a diverse multiplatform setting using strategic planning efforts Bolstered profit and customer satisfaction levels across all supervised project phases Earned a Leadership Award for outstanding performance and leadership, as well as for executing skillful project management Created and oversaw the implementation of efficient… Show more Administered daily functions for the Help Desk Department, made up of 20 cross-functional team members Successfully handled 500 cases daily in a diverse multiplatform setting using strategic planning efforts Bolstered profit and customer satisfaction levels across all supervised project phases Earned a Leadership Award for outstanding performance and leadership, as well as for executing skillful project management Created and oversaw the implementation of efficient communication plans and operational policies while concurrently monitoring and reporting on key performance metrics Show less

Forged and sustained positive, mutually beneficial customer relationships by offering post-sales support for hardware systems, sub-systems, and applications using telephone and remote diagnostic capabilities Resolved issues regarding complex client installations, configurations, upgrades and migrations; identified problems, verified issues and implemented solutions, documenting all processes along the way Delivered projects on time, in alignment with guidelines for risk mitigation… Show more Forged and sustained positive, mutually beneficial customer relationships by offering post-sales support for hardware systems, sub-systems, and applications using telephone and remote diagnostic capabilities Resolved issues regarding complex client installations, configurations, upgrades and migrations; identified problems, verified issues and implemented solutions, documenting all processes along the way Delivered projects on time, in alignment with guidelines for risk mitigation, change management, action planning and quality assurance Upheld high levels of client satisfaction by clearly communicating to address their respective needs and concerns in a consistent, timely manner Show less

Have a record of progressive and sustainable results troubleshooting and resolving issues with network topologies and software configurations. Optimized performance of high-availability mission-critical systems, providing telephone support, coordinating project plans, and recommending network topologies for clients. · Proposed hardware/software configurations for Witness Systems proprietary software suites. Rendered the first and second tier of customer support for Witness Systems call… Show more Have a record of progressive and sustainable results troubleshooting and resolving issues with network topologies and software configurations. Optimized performance of high-availability mission-critical systems, providing telephone support, coordinating project plans, and recommending network topologies for clients. · Proposed hardware/software configurations for Witness Systems proprietary software suites. Rendered the first and second tier of customer support for Witness Systems call monitoring and recording suites. Worked closely with Field Engineers and customers to configure SPAN, SCCP, RTP, and TCP/UDP/IP. Responded to customer calls, troubleshooting and rectifying issues with Windows 2000/2003 Server and SQL Server 2000/2005. Show less

Work Full time/Part time as a flight medic and critical care paramedic. 911 calls in the Atlanta area and suburbs of Atlanta. Instructor in Emergency Medicine. Wilderness medicine and advance life suppor

Designed and hosted Websites with Intranet and email servers. Provided comprehensive help desk support. Diagnosed and resolved technical issues quickly in order to minimize downtime. Extensively interacted with end-users to address technical issues, identify root causes of system failures, and implemented recommended system upgrades. Evaluated reported failures, recommended and executed corrective actions to repair breakdowns. Monitor and respond to network and systems security issues.… Show more Designed and hosted Websites with Intranet and email servers. Provided comprehensive help desk support. Diagnosed and resolved technical issues quickly in order to minimize downtime. Extensively interacted with end-users to address technical issues, identify root causes of system failures, and implemented recommended system upgrades. Evaluated reported failures, recommended and executed corrective actions to repair breakdowns. Monitor and respond to network and systems security issues. Provided support of the Microsoft-based firewall. Developed and implemented IT departmental procedures. Assembled, repaired, and built new computer systems. Show less

Led all aspects of system development activities including requirements definition, design, architecture, testing, deployment, and support. Supervised and coordinated key technical projects and managed activities of project team members. Developed security policies and procedures. · Implemented innovative security programs that drove awareness, decreased exposure, and strengthened organizations. · Successfully diagnosed and repaired technical issues quickly, which ultimately led… Show more Led all aspects of system development activities including requirements definition, design, architecture, testing, deployment, and support. Supervised and coordinated key technical projects and managed activities of project team members. Developed security policies and procedures. · Implemented innovative security programs that drove awareness, decreased exposure, and strengthened organizations. · Successfully diagnosed and repaired technical issues quickly, which ultimately led to increased customer satisfaction levels. · Instrumental in testing, evaluating and recommending changes to current systems in an effort to optimized performance levels. Show less

Served as primary IT contact managing various offices in 25 states, accountable for providing trouble desk/help desk assistance. Updated and maintained SQL database for data collection purposes. Identified and procured equipment, software, and hardware for IT department. Created standardized operating processes and procedures. · Designed and programmed Intranet site that effectively connected offices throughout the nation to local servers, providing support in email, secure FTP… Show more Served as primary IT contact managing various offices in 25 states, accountable for providing trouble desk/help desk assistance. Updated and maintained SQL database for data collection purposes. Identified and procured equipment, software, and hardware for IT department. Created standardized operating processes and procedures. · Designed and programmed Intranet site that effectively connected offices throughout the nation to local servers, providing support in email, secure FTP, VPN, and firewall.· Initiated a daily backup and disaster recovery system in order to minimize affects during a disaster situation. Show less

Medical provider of small special operations teams. Provided all medical care to team members and support personal in third world countries.