William Norton Email and Phone Number

• Lead role directing the Engineering team and managing the IT Department, while creating specifications, ongoing status reports and cost analysis/implementation throughout entire project lifecycles. • Led Engineering team, created specifications, database optimization, ongoing status reports and cost analysis/implementation from start to finish of Movement of Company database backend from costly, slow running backend Oracle 12.x database to MySql.• Newly designed data structure performed over 10x faster and cost over 10K/year less than legacy system.• Managed engineering team to optimize bulk email (Lyris) solution from expensive, slow and with low conversion rates for sales solicitations to in-house customized solution. • Delivered cost savings of over 15K and increased throughput of over 3x.• Led Engineering team for web and dataserver backend that was slow and costly compared to newer technologies; created specifications, status reports and cost analysis/implementation of movement of server solution from colocation to AWS cloud. • Costs were reduced to 30% of former monthly costs; throughput and page load times were improved by 40%.• Turned around a non-centralized insecure company file management/storage system with no archiving or disaster recovery plan; Implemented and maintained file structure hierarchy; file transfer and retrieval; Archival/Disaster recovery plan.• Delivered a secure organized company file management system (hybridized across on-prem, AWS cloud, google cloud) with more efficient redundancy, security, archiving, and disaster recovery protocols.• Significantly improved a disparate barely functioning digital / analog company call center with Avaya and Televantage telecommunications; migrated on-prem POTS to VOIP (Intertel), then on-prem ShoreTel system. • Project resulted in a cost reduction of 90% per year versus the original system.

Staff Senior Software Engineer / Project Manager, Technisource, Ft. Lauderdale, Florida• Full Time employee of consulting firm (Outsourcing Division) providing client solutions in the areas of SW development, SW testing, QA, Documentation, and IT infrastructure/support. • Managed teams of software engineers to architect, design enterprise software products, hardware solutions, QA/testing, and technical documentation. • Clients: Lead Test Engineer, Rockwell Collins Cedar Rapids, Iowa; eCommerce Consultant, Sun Professional Services; Project Manager, Caterpillar; Project Manager, Lucent; Project Manager, Florida Lee County Property Appraiser's Office; Lead Engineer, Allied Signal

• Gained valuable experience in the development, technical support, and testing of a Criminal Justice Product Line. • On-site representative to clients for support, installation, and training.