William Orser Email & Phone Number

Kansas City, MO, US

New York, US

Los Angeles, California, US

• Designed and implemented a streamlined Windows EC2 deployment process using Terraform, Atlantis, Chef, and Chocolatey.
• Implemented an EDR (Crowdstrike) security system to monitor Kubernetes clusters, leveraging StatefulSets deployed from Helm.
• Responded to PagerDuty alerts associated with active engineering team incidents and facilitated seamless incident.io Slack communication.
• Utilized ArgoCD (Continuous Delivery) for streamlined application deployments and modifications in EKS cluster environments, ensuring efficientand reliable management of infrastructure.
• Automated repetitive and routine tasks, such as EC2 deployments, EKS system checks, and alerts (Alerta), leading to an increase in efficiency.
• Modernized the Kubernetes application deployment process by migrating Kustomize manifests from v3 to v4, enabling easier configurationchanges and reducing manual intervention.

Reston, Virginia, US

• Developed, debugged, and implemented a software development kit (SDK) written in Python for a site reliability engineering build system inJenkins (Continuous Integration) intended for automation jobs.
• Presented and demonstrated solutions via Zoom that would detect and automatically resolve proprietary cloud issues before customer impact.
• Conducted triage retrospectives with stories, document SOP/Runbooks, and trained NOC team for easy support and extension.

Overland Park, Kansas, US

• Diligently collaborated with multi-functional teams (quality assurance, software engineering, business intelligence) in higher education to ensureoperational readiness and availability of services throughout the.
• Designed technical solutions for migrating on-prem data to AWS by establishing IPSec VPN tunnels, SFTP portals, and custom SQL queries.
• Provided on-call troubleshooting and SEV1 disaster recovery to clients on HIPAA-compliant AWS infrastructure.
• Integrated Terraform into our cloud infrastructure, facilitating AWS scalability and reducing manual error.
• Leveraged configuration management (Ansible) playbooks for maintenance to reliably automate Linux systems and Windows OS procedures.
• Optimized system performance and efficiency using data-driven insights (CloudWatch, Compute Optimizer, Billing), resulting in a 25% reduction inserver resource usage and subsequent cost savings.

• Refurbished and imaged IBM/Lenovo Laptops using Acronis and OEM parts.
• Installed and documented updates, patches, and firmware/bios for workstations and data center servers.
• Managed technical knowledge base for system administration procedures, training methodology, and common issue FAQs.

Lawrence, KS, US

• Assisted students, faculty and staff with troubleshooting virus protection, email configuration and VPN connections.
• Recorded and relayed accurate information to Networking, Security, and Account Management departments.
• Successfully managed critical IT incidents, minimizing downtime for key university systems and services.
• Created comprehensive troubleshooting guides for common issues, which improved the efficiency of the Tier 1 support team.

Lexington, Kentucky, US

• Utilized customer accounts payable design for basic outlier of program; proprietary.ini,.xml, and JavaScript configurations.
• Tested financial software by implementing active directory, security groups, and workflow processes as per design documents.
• Visited customer campus in Los Angeles, California for face-to-face customer training and consulting on server mainframe.

Secaucus, NJ, US

• Loaded customer database information via FTP/SFTP portals while following Salesforce.com specifications.
• Managed projects through Microsoft Suite to optimize healthcare data based on client requests.
• Analyzed and reported qualification flaws in client eligibility database before Go-Live events.