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I am a Facilities and Critical Systems Professional with a passion for cutting through the daily noise and getting priority work done. My special skill is motivating teams to work together and deliver their best. Colleagues know me for taking charge of operations and implementing impactful customer service change. I strive to continually develop a Team mentality, maintain effective, external vendor management, and improve client relationships at all levels.CLIENT RELATIONSHIPS: Establish/re-establish client relationships as necessary, develop contacts at all levels, and work towards gaining the trust of client stakeholders; partner with clients to resolve issues, monitor projects, and spend wisely.PORTFOLIO MANAGEMENT: Ability to create strategies and execute agreed upon plans, for facilities and critical systems program management; deliver services within budget, benchmark, standardize, and monitor metrics, drive KPIs, and provide regular feedback.TEAM LEADERSHIP: Establish rapport with existing employees, continually recruit high performers, train new team members, and mentor individuals on my team for success. Motivate teams to focus on solutions and deliver timely results.RECENT SUCCESSES:LEADING RECRUITMENT EFFORTS/C&W(Fortune 500 Bank HQ-Downtown NYC): Manage, develop, mentor and supervise a detail oriented Facilities Engineering team in a union environment.MAINTAINING BUSINESS AS USUAL DURING A $2B / FIVE YEAR CONSTRUCTION PROJECT / C&W(Fortune 500 Bank HQ-Downtown NYC): Manage competing priorities, resources and project deadlines. Enforce building rules and regulations with flexibility that makes sense, in a building that can be occupied by up to 12,000 people.SPECIALTIES: Team Building | Strategic Planning & Execution | Work Order & Emergency Management |Project Execution | Root Cause Analysis | Power Down Events |Technology Provisioning | Preventive Maintenance | Relocations & Interior Build Outs | Procedure Reviews, EOPs, SOPs, KPIs |Contract Negotiations | Budgeting | BMS/CMMS | Regulatory Compliance | Microsoft Suite | Yardi |
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Regional Engineering ManagerJll May 2023 - PresentChicago, Illinois, Us -
Associate Director, Facilities ManagementCushman & Wakefield Apr 2020 - Apr 2023Chicago, Il, Us -
Senior Operations ManagerCushman & Wakefield Dec 2017 - Mar 2020Chicago, Il, Us
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Director, Fm Engineering OperationsCbre-Goldman Sachs Account Oct 2015 - Aug 2017Led 6 team members to support critical system maintenance and project work for 33 regional sites in the Americas (1.4m sf). Delivered supplemental client support for capital project MEP&F drawing review, documentation and submittals, to transition new properties to Facilities Group. Set priorities, monitored workloads, resolved staff issues and balanced competing demands.OPERATIONAL TURNAROUND: Re-invigorated weekly meetings, fostered customer-centric outlook and team spirit, revamped operational procedures, and held individuals accountable. Turned team around and received outstanding review Dec ’16.SITE PLAYBOOKS: Supervised creation of playbooks for each site – achieving greater staff flexibility.VENDOR WORK REDUCTION: Successfully insourced $1M vendor supported work in FY2016.CMMS / SHAREPOINT: Directed efforts to correctly populate Regional Engineering CMMS - first time since its inception in 2007. Initiated effort to collect information from multiple internal source drives and place on SharePoint site.ISO 14001: Achieved ISO 14001 certifications for all regional sites.
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Senior Operations ManagerCbre-Goldman Sachs Account Apr 2013 - Sep 2015Managed electrical installation support for two 250k sf enterprise data center facilities. Liaised with client technology group, performed procurement task for monthly electrical circuit batch installs, bidding, and award. Delivered ad-hoc project management and weekend critical system maintenance oversight.CLIENT ENGAGEMENT & TRUST: Established client relationships at a higher level than previously attained; selected by CBRE to oversee project management and procurement for a task previously overseen by client Capital Project team.TRAINING / CLIENT SATISFACTION: Authored new processes, created training documents for provisioning and circuit batch procurement, and introduced high level of cross-training, allowing flexibility in staff assignment. Trained/uptrained 4 Managers, fostered relationship between IT and Engineering, and improved client satisfaction by resolving conflicts at a lower level of management.IT COLLABORATION: Shared dwindling power issues in particular DC fields with IT; promoted joint issue resolution efforts.DENSIFICATION PROJECT: Took charge of 40-cabinet densification project ($375k) in live data center; delivered with no incidents.PROJECT REVIEW / COST SAVINGS: Conducted review of multi-outlet assembly (MOA) type, and uncovered project cost saving of $150k.TRIPPED CIRCUITS: No tripped circuit incidents were attributed to Engineering negligence
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Operations ManagerEmcor Facilities Services At Credit-Suisse Mar 2007 - Apr 2013Supervised infrastructure maintenance and operations of NY Campus - 3 buildings with 3.3M sf and 9,000 people; supported client construction ad-hoc projects with “whatever it takes” approach. Directed union engineers, electricians, subcontracted vendors and help desk associates. Developed annual $12M operations budget and capital project business cases.COMPLIANCE: Achieved/maintained compliance with DEP, EPA, Building Department and National/NYC Fire Codes.HURRICANE SANDY: Instrumental in supporting extraordinary team efforts to successfully keep Credit-Suisse up and running during Hurricane Sandy.ELECTRONIC WORK PERMIT SUBJECT MATTER EXPERT (SME): Selected as electronic work permit subject matter expert. Project saved more than $160K per year in paper and labor costs and has expanded to eight Credit Suisse sites.ISO 14001 TRAINING: Designated to present ISO 14001 Environmental Management System awareness training to in house staff and subcontracted vendors.COST AVOIDANCE / SAVINGS: Key participant in collaborative team effort for client to deliver cost avoidance and saving ideas of $1M.COMPUTERIZED MAINTENANCE SYSTEM / E-PERMIT SYSTEM: Instrumental in enhancing existing EAM CMMS: -Populated CMMS with fire systems equipment and drove addition of invoice, service ticket, and PO requisition features. Launched e-permit work order system; designated Administrator among peers.OVERSIGHT LABOR COSTS: Due to the proximity of buildings, scheduled multiple PM’s on same day, saving 50% in management oversight labor costs.EMERGENCY MANAGEMENT / ACCIDENT FREE POWERDOWNS: Successfully led Emergency Management of 3rd party vendor coordination and incident reporting during multiple smoke condition events. Maintained all critical equipment and established record of accident free Lock Out/Tag Out for multi-site annual building powerdowns.
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Project ManagerAbn Amro Bank N.V. 1999 - 2007Amsterdam, NlTraveled domestically to support expansion and close down of sites. Provided critical support for NY real estate portfolio with up to 5 buildings, 285k sf, and 3,000 people. Communicated with end users, consultants, vendors, and senior management.NORTHEAST DATA CENTER DEMOLITION: Took charge to deliver 4-phase, $2.3M data center demolition project on time; converted data center space to office space.TRADING FLOOR RESTACK / M&A SUPPORT: Executed move planning of trading floor during ING-Barings Equity Division acquisition.OWNERS REPRESENTATIVE: Appointed as Owners Representative to 5 sub-tenants subletting 70k sf.CHICAGO RELOCATION / CONSOLIDATION: Instrumental in achieving successful construction planning and move/consolidation of 5 Chicago area buildings into new ABN-AMRO building at 540 West Madison.MAILROOM INSTALLATION: Installed 2k sf basement mailroom, finalized during a condenser water shutdown. -
Facilities ManagerBlackrock 1997 - 1999New York, Ny, UsSupported 2 buildings with 85k sf and 575 people. Managed general office services, which included construction alterations, office moves, mail room, reception, catering, cleaning and office supplies. Assisted in new site inspection and selection.
William Palumbo Skills
William Palumbo Education Details
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Frequently Asked Questions about William Palumbo
What company does William Palumbo work for?
William Palumbo works for Jll
What is William Palumbo's role at the current company?
William Palumbo's current role is Regional Engineering Manager at JLL.
What is William Palumbo's email address?
William Palumbo's email address is wi****@****ake.com
What is William Palumbo's direct phone number?
William Palumbo's direct phone number is +177331*****
What schools did William Palumbo attend?
William Palumbo attended Suny Brockport.
What skills is William Palumbo known for?
William Palumbo has skills like Facilities Management, Contract Management, Project Management, Project Planning, Management, Budgets, Vendor Management, Process Scheduler, Building Management Systems, Operations Management, Supervisory Skills, Facilities Operations.
Who are William Palumbo's colleagues?
William Palumbo's colleagues are Thananun (Tony) Ruengveeravich, Caroline Funkhouser, Shrm-Scp, Amanda Braga, Rebecca Kent, Cory A. Morris, Erik Van Der Vliet, Eileen Aquino - Csm.
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