William Pedrosa Email & Phone Number

Porto, PT

Portugal

• Implementation program manager for the "Business" layer systems of the bank in a distributed architecture of microservices and APIs. Responsible for the planning and delivery process of the developed APIs.
• Participation in the digital transformation program, in strategic projects, with direct interaction with the Directors of the Marketing and Information Technology areas.
• Senior Program/Project Manager and facilitator in the implementation of Agile routines and culture.

Rio De Janeiro, Brasil

• Project Director/Customer Success in the main Latin America customers, namely: Entel Chile and Perú, Telecom Argentina, Viva Bolivia, VLI Logística, SKY Brasil and TIM Brasil.Main responsibilities in the company:
• Fulfillment of operational and commercial goals established for each client.
• Active participation in the definition and adjustments of the strategy for the Latin America region.
• Coaching project managers and scrum masters.Main responsibilities at clients:
• Delivery of contracted projects. Focus on the result, term and quality agreed in the contract.
• Management of deliverables, resources and costs. Focus on maximizing value delivery and financial margins.

Rio De Janeiro, Brasil

• Partner and Manager of the Autonomous Offices Expansion area, which would become the company's growth engine.
• Assurance to the independent investment offices of all the necessary support from XP (operational, commercial, legal and training to the team), in order to guarantee the success of your business.
• Assistance in defining and meeting the offices' operational and commercial goals.
• Support for risk management and client investments.
• Evaluation and management of investments that XP carried out in the offices to ensure its growth and expansion.
• Implementation of XP Investimentos' Operating Indicators and CRM system.

Rio De Janeiro, Brasil

• Project Director/Customer Success at Brasil Telecom, leader of the Billing, Contact Center and Revenue Assurance systems implementation programs.
• Project Manager for several clients, highlighting the leadership of the implementation team of the first version of the collection system, which would become one of the main products sold by WeDo. The system was.

Lisbon, Portugal

• Participation in the start-up of the Sonae Group Telecom companies: Optimus and Novis.
• Development and maintenance of the error detection system in the HLR and automation of the configuration of tariff plans, both in the BSCS billing system.