Dat Pham Email & Phone Number

Hanoi, Hanoi, Vietnam

• Current role: Senior RPA BA & PM 1. Overall achievement:| Business Analyst- 1 of the 3 company’s key members of Business Analyst team in global markets’ projects- BA lead of 2 projects | Project manager- Manage team to.
• Perform requirement elicitation and analysis to gain deep understanding of customers' goals & problems
• Propose RPA solution to customers (manager and end-user) of various domains
• Produce efficient requirement documentation (PDD, SDD, Activity Diagram, etc.) to ensure smooth development
• Collaborate with developers through requirement transfer before and during development, to ensure business requirements are fully understoodAssist development and Perform testing:
• Write test cases and test scenarios

Hanoi, Hanoi, Vietnam

1. Overall achievement- Key member in important projects (Bank system integration, Rebranding of Travel app (company’s key product, etc.)2. Task detailsRequirement analysis- Collect and manage requirements from stakeholders (internal and external) - Make data-driven decisions based on customer behavior analysis- Utilize models (BACCM, 5W1H) in requirement.

Hanoi, Hanoi, Vietnam

• | BUSINESS ANALYST Research customers and competitors:
• Determine market segment and customer needs
• Analyze competitors and partnersProduct features recommendation for development:
• Determine new product features
• Configure and test featuresProvide customers' guidance:
• Prepare user guide for customers

Hanoi, Hanoi, Vietnam

• | OPERATION EXECUTIVECustomer research
• Gather data about students, identify problems and propose solutions throughout the coursesOperation
• Manage operation of classes
• Lead a team of teaching assistants to continuously fix problems in class and improve the operation qualityEvent leader
• Event planning (Prepare facilities and location, assign people with tasks,...)
• Organize events as event leader

Hanoi, Hanoi, Vietnam

• Plan lessons and teach classes of 20+ students
• Deliver feedback and advice on how to improve students’ ability

Hanoi, Hanoi, Vietnam

• | Recruiter and Trainer
• Research, apply and adjust the procedure of recruitment and training
• Recruit and train teachers and teaching assistants

Master'S Degree, Information Technology

Bachelor'S Degree, International Business (Advanced Program)

• Major: International Business and Economics Association to Advance Collegiate Schools of Business of Colorado State University, Fort.