Dat Pham Email & Phone Number

Hanoi, Hanoi, Vietnam

Current role: Senior RPA BA & PM 1. Overall achievement:| Business Analyst- 1 of the 3 company’s key members of Business Analyst team in global markets’ projects- BA lead of 2 projects | Project manager- Manage team to deliver high-quality results within the expected timeline, achieving great customer satisfaction. This led to the customer signing 02 additional projects with our team2. Task details| Business Analyst for Vietnamese and global marketsBusiness Analyst that provides Robotic Process Automation solution to customers of various domains, with focus on: Requirement analysis and solution design:• Perform requirement elicitation and analysis to gain deep understanding of customers' goals & problems • Propose RPA solution to customers (manager and end-user) of various domains • Produce efficient requirement documentation (PDD, SDD, Activity Diagram, etc.) to ensure smooth development • Collaborate with developers through requirement transfer before and during development, to ensure business requirements are fully understoodAssist development and Perform testing:• Write test cases and test scenarios • Run testing phases (Unit testing, System testing, User Acceptance Testing, etc.) with developers and customersUser training• Write User guide • Give customers training sessions when functions go live| Project manager• Collaborate with business and development teams to ensure appropriate scope to produce effective, fast-paced releases. • Monitor deliverables and ensure timely completion of projects.• Define success metrics of each project phase and ensure team members adhere to them.• Risk handling and mitigation: Evaluate and define the implications of changes during project. Overall strength• Communication and Negotiation• Presentation• Stakeholder management• Critical thinking and Problem-Solving• Team-work and leadership• Planning and time management• Knowledge of various domains

Hanoi, Hanoi, Vietnam

1. Overall achievement- Key member in important projects (Bank system integration, Rebranding of Travel app (company’s key product, etc.)2. Task detailsRequirement analysis- Collect and manage requirements from stakeholders (internal and external) - Make data-driven decisions based on customer behavior analysis- Utilize models (BACCM, 5W1H) in requirement analysis processSolution design and UI UX suggestion: Collaborate with developers to design technical solutions in a timely manner:- Write SRS documents- Creating diagrams: Use case, Activity, State, Sequence... on a regular basis- Proficient use of Balsamiq, Axure and Figma for mockup and prototype creationSolution Verification- Support testers in creating test cases- Test the solution on different environmentsDeployment- Create user manual- Support users regarding implementation issueMaintenance- Adjust released products’ features

Hanoi, Hanoi, Vietnam

| BUSINESS ANALYST Research customers and competitors:• Determine market segment and customer needs• Analyze competitors and partnersProduct features recommendation for development: • Determine new product features• Configure and test featuresProvide customers' guidance:• Prepare user guide for customers• Assist customers in applying solutions to their businesses----About HachiumHachium provides a platform that helps customers create online teaching websites without any technical barriers. Hachium has accompanied more than 300 businesses and 200,000 students, making education available and affordable to everyone.

Hanoi, Hanoi, Vietnam

| OPERATION EXECUTIVECustomer research• Gather data about students, identify problems and propose solutions throughout the coursesOperation • Manage operation of classes• Lead a team of teaching assistants to continuously fix problems in class and improve the operation qualityEvent leader• Event planning (Prepare facilities and location, assign people with tasks, ...)• Organize events as event leader

Hanoi, Hanoi, Vietnam

• Plan lessons and teach classes of 20+ students• Deliver feedback and advice on how to improve students’ ability

Hanoi, Hanoi, Vietnam

| Recruiter and Trainer• Research, apply and adjust the procedure of recruitment and training• Recruit and train teachers and teaching assistants

Master'S Degree, Information Technology

Bachelor'S Degree, International Business (Advanced Program)

• Major: International Business and Economics Association to Advance Collegiate Schools of Business of Colorado State University, Fort.