Managed a global staff supporting the execution of sales support and service delivery operations while driving continuous improvement initiatives across the organization.

Managed BPO vendor relationships in the execution of sales support and service delivery operations while driving continuous improvement initiatives across vendor, business, and technical teams.

Managed a staff of 12 in the support and servicing of a book of business comprised of over 1,300 mid-market accounts. Oversaw operational activities and drove productivity to meet and exceed customer satisfaction, while supporting the implementation of a support model incorporating globally dispersed resources.

Worked on numerous marketing initiatives across an enterprise product portfolio of more than 20 unique products. Focused on streamlining processes in delivering the most relevant information to sales and account management teams.

Provided operational support to small group sales and account management teams in efforts to retain existing business and acquire new clients. Collaborated across business areas to streamline business processes and enhance relationships for heightened efficiency.