William Posey Email & Phone Number

Huntsville, Alabama

Decatur, Alabama

• Confer with customers by telephone or E-mail to provide information as well as to help train them on IT assets.
• Enter Trouble tickets Using Assyst to resolve issues or to work with our different levels to resolve different issues.
• Using remote assistance (i.e. Team Viewer and Any Desk) to guide a customer through solving a computer issue or diagnosing issues.
• Setup, maintenance, and help design the networks of our offices and factory.
• Managing users accounts, Exchange, MobileIron, SAP, and Assyst.
• Maintaining inventory.

Huntsville, Alabama Area

• Confer with customers by telephone to provide information about products or services, take or enter Trouble tickets to resolve issues, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Using remote assistance to guide a customer through solving a computer issue or diagnosing issues with Dial up, DSL, or Fiber Internet connections or equipment.

Huntsville, Alabama Area

• Helped students and staff with basic PC trouble shooting.
• Assisted students and staff in email issues.
• Assisted new students in their account creations and email.
• Cleaning hardware and software of PCs and wiring of workstations and their hardware.

Decatur, Alabama

• Monitor product quality to ensure compliance with standards and specifications.
• Provide and maintain a safe work environment by participating in safety programs, committees, or teams and by conducting laboratory or plant safety audits.
• Prepare chemical solutions for products or processes, following standardized formulas.
• Interpret test results, compare them to established specifications and control limit.
• Perform visual inspections of finished products.
• Compile laboratory test data and perform appropriate analyses.

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Monitor the system for equipment failure or errors in performance.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Answer telephone calls to assist computer users encountering problems.
• Record information such as computer operating time, problems that occurred, and actions taken.

• Monitor emergency frequencies in order to detect distress calls and respond by dispatching emergency equipment.
• Communicate with receiving operators in order to exchange transmission instructions.
• Operate radio equipment in order to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations.
• Broadcast weather reports and warnings.
• Maintain station logs of messages transmitted and received for activities such as flight testing and fire locations.
• Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.

Bachelor'S Degree Cybersecurity, Information Technology

Associate'S Degree, Network And System Administration/Administrator