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Knowledge of guest service fundamentals and experience building a guest first team culture Skills in guest engagement; problem solving and resolution Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

Gains knowledge and experience required for promotion to management positions under direction of experienced personnel by:-Setting performance goals and objectives with upper management-Monitor performance progress with managers and key trainers-Learning line staff functions, operations, management viewpoints and company policies and practices-Providing Sales and excellent customer service