William Quilingan Email & Phone Number

Taguig, National Capital Region, Philippines

• End User Phone/Remote Support: Software and Hardware, specializing in Windows environments.
• Microsoft 365 Administration: Expertise in Security, Compliance, Endpoint Manager, Identity (Azure AD), Exchange Online, SharePoint, and Teams.
• Exchange Administration: Proficient in User Management, Account Disabling, Distribution List Management, Password Resets.
• Google Workspace Administration: Comprehensive management of Google Workspace environments.
• Azure Administration: Skilled in MFA Resets, File Recovery, and Azure AD management.
• Active Directory Administration: Extensive experience in User Management, Account Disabling, Distribution List Management, Password Resets.

Philippines

• Handle escalated issues via email from clients.
• Escalate tickets within established standards to other support groups.
• Process locked Active Directory accounts during off hours\holidays.
• Handle Known Issues \ Outages by following the Outage Process
• Accurately identify, prioritize and log the service requests within the established standards.
• Assist in developing Tier 1’s technical skills.