Multi-site Director of Operations responsible for all warehouse operations, providing strategic leadership to optimize established levels of business and KPI performance. Drives Lean Six Sigma methodologies to improve efficiencies and achieve best in class on-time delivery, safety, quality control and productivity. Ensures compliance with standard operating procedures, policies, internal audit control, Sarbanes-Oxley controls and business management quality system planning.

Operations Program Manager for a major program executing across various sites in the US. Responsible for developing and executing operational program strategies and plans for the program and overall ownership of program performance. Responsible for driving strategy, structure and values relating to materials, operations, supply risk, opportunity management and communication of customer flow through requirements.

Program Manager responsible for driving program execution in order to achieve key business and financial objectives contributing to orders, revenue recognition, operating income and free cash flow. Responsible for cost, schedule and technical performance of program. Acts as the primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, performance and risk. Leads the programs Integrated Product Team (IPT) and directs all phases of program from inception to completion.

Director of Operations and Site Lead for a Public Sector Receivables Operations division. Responsible for leading a large scale, complex, multi-shift operation, analyzing performance trends and identifying opportunities for process improvement, innovation and transformation. Drives and influences the strategic direction of the business and ensures best in class delivery for clients.• Implemented a site Root Cause Analysis multi-shift meeting with Staff, Team Leads, Supervisors and Managers resulting in a 50% and 62% improvement in two high visibility customer facing metrics.• Moved 350 personnel and more than $10 million in equipment and supplies to a new site in an adjacent city over a weekend with minimal impact to customers and output. • Supported DEI through participation as a Hispanic Heritage and a Women’s Forum discussion panel member, served as a Racial Equity Challenge host as well as a mentor in Adelante’s Speed Mentoring event and the firms Leadership Pipeline Program and Pathfinder Veteran Mentoring Program.

Regional Field Leader for the North American Sort Center Amazon Customer Excellence Systems (NASC ACES). Responsible for leading cost and quality management efforts for 20 sites in the Northeast region. Trained Operations Leaders in Quality Management tasks, metrics dashboards, Lean Six Sigma tools, and project management. Assisted in Root Cause Analysis of complex quality defects.• Led the company’s first Site Action Plan targeted at improving marginally performing sites resulting in a 33% improvement in key quality metrics and best in network delivery estimate accuracy. • Travelled over 14,000 miles in December, the 2021 peak season, helping the region deliver over 63 million holiday packages and supporting 20 sort center operations.• Provided onsite and virtual coaching and support to the company’s top performing region in overall quality metrics for calendar year 2021.

Station Operations Manager for an Amazon Logistics Last Mile Delivery Station focused on leading, developing and engaging a team that makes innovation possible. Performed as a creative problem solver, interpreted big data and delivered meaningful results that drove productivity and efficiency. Engaged with site and regional leadership to identify ways to improve operations and implement those improvements. • Led and supervised a team of Shift Managers through Peak 2020, delivering over 1.5 million holiday packages. • Taught site leadership the concepts of process variation at a new Delivery Station resulting in an improved flow rate and the site ultimately being recognized as the number 2 site in the network.• Strategically planned and forecasted, resolved problems, appraised performance and addresses staffing needs.

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acted as a liaison for internal and external customers and enhances the customer experience by leveraging inbound and outbound channels. - Restructured employee training plan focusing on self-paced modules resulting in a 25% improvement on quality audits - Grew the Business by strengthening the relationship with an internal customer and increasing scope of work by 600% - Added 4 new workstreams, one of which immediately resulted in an $8 million recovery in unpaid invoices for the company

Operations Manager responsible for strategic oversight and leadership direction within the Operations function. Ensured that internal and external customers had a positive experience. Measured and evaluated the effectiveness of protocols, programs or deliverables; compared measurement results to standards and took immediate action to close gaps identified. Worked within budgetary/financial objectives set by leadership, applying knowledge of profit drivers to work processes within own area. Built customer relationships, interpreted customer needs and assessed their business requirements. - Managed the inventory, storage, and shipment of product for a pharmceutical distribution center with annual sales in excess of $6 billion. - Managed the daily operations of the facility with the best fiscal year improvement in the company, leading the country in overall Measurable Business Objectives and receiving the corporate award for Best Overall Site.

Provided manufacturing floor support in the areas of material flow, work release planning/execution, and tactical production support. Operated in multiple shop floor and MRP related systems to ensure alignment between material position and production capability/schedule. Ensured Work-In-Process (WIP) levels on the manufacturing floor are appropriate to meet MRP requirements and internal/external customer demand. - Managed $500,000 annual department budget for expendable material. - Managed the accountability of over $6,000,000 of durable tools and fixtures and exceeded government requirements for bi-annual audit of 98% traceability of line items and total property value. - Closed several large programs and successfully disposed of over 1,000 US Government property line items in compliance with government policies and regulations.

Program Manager responsible for driving and implementing change in a dynamic environment with many customers. Managed multiple domestic and international programs concurrently and developed plans with supply chain, engineering and manufacturing to assure successful delivery and support. Responsible for driving efficiency in Cross Business Teams (CBT) and manufacturing operations. - Led multiple programs understanding their build requirements and working with Engineering, Supply Chain and Manufacturing to balance the needs of all customers and prioritize work. - Set up effective Pull Systems and led material handling improvements. - Managed $175 million budget across multiple programs, completing work on time and under budget.

Manufacturing Manager for a work center consisting of 100 represented and support personnel. Developed schedule plans to achieve customer delivery requirements. Provided direct management of cost, quality, and schedule for one work cell and oversight to three additional cells. Managed a matrix organization with cross product support from Supply Chain, Finance, Materials Engineering, and Quality. - Developed a Kanban/Card Swap system in work cell to manage inventory and prevent over production resulting in work cell becoming the most efficient in the plant. - Work cell selected to represent company in the North American Shingo Manufacturing Excellence assessment and was a major contributor to the facility receiving a national award. Featured on the plant continuous improvement video.