William Raper Email & Phone Number

Atlanta, Georgia, United States

• Driving continuous knowledge transfer to customer facing pre-sales and ProServ delivery teams; leveraging high-level expertise in cloud migration & organizational development
• Empowering the driving force behind Amazon’s subscription-based price model – the reoccurring revenue stream of expediting and moving client migrations
• Originating detailed training to support sub-component, foundational skill areas and increasing proficiencyo Creating Skills Dashboard of desired migration skills
• Building scalable processes allowing additional GRLs for greater coverage of larger preserve audiences
• Bridging Build Team of product managers / technology masters to field Launch Team (changes / enhancements pros) with enablement and readiness tools, traffic management, clear communication, and advisory serviceso.

Greater Atlanta Area

• Standardizing global team of Customer Success Managers in sales matrix as value-add, trusted advisors accelerating cloud migrations and transformations
• Designing initial onboarding and continuous education plans to support exponential growth and execute corporate visiono Delivering 3-day, in-person and virtual sessions to train new hires on available cloud services.
• Tripling size of CSM force with design of Master CSM course with executive briefing sessions and quarterly presentations in a programmed, 3-stage approach, to be achieved prior to customer facing career launch
• Leveraging focus group outcomes to amalgamate CSM into single role structure, balancing tech prowess and business sense to drive richer discovery process

Greater Atlanta Area

Engaging with business education and training firms as SME revolutionizing traditional approaches to the selling process

Greater Atlanta Area

• Driving performance in customer-facing, field delivery roles, advancing goals with credibility as former C-suite executive and Director of Services
• Launching CA Academy in North and South America, transforming annual, on-site training into continuous virtual learning platformo Pipelining in agile environment ≤32 topics; completing development of and delivery of at.
• Added benefit: educating $300/hour billable associates in the fieldo Training the trainer on 60-90 minute sessions, pipelining, securing guest presenters, and managing session technology
• Writing curriculum, incl. case studies, and presenting Foundations in IT Management Consulting, course in upgrading conversations to C-Suite and multimillion-dollar consultative engagements vs. low impact saleso.
• Writing curriculum and teaching New Hire Orientation, 3-day live program of 12 components introducing highly complex, information intensive, acronym-centric culture, followed by 90 days of LMS and conference calls

Greater Atlanta Area

• Expanding leadership in 2013 to entire south for all large, new enterprise, and growth markets, all practices and business units after initially directing 12 project and program managers across 4 SE states
• Managing book of business producing $8-10 MM in revenue annually, driving an average of 125 simultaneously active projects o Maximizing value of ≥8 direct report Project and Program Managers and 5-10 dotted-line.
• Calculating successful, end-to-end completion of $8-11MM engagements, negotiating or approving contracts to ensure intelligent crafting and scopeo Leveraging deep business knowledge of legal and political ramifications.
• Only DSD to post achievements over 125% of plan for 2 consecutive yearso 125% of budget in FY2012 for all metricso 130% of budget for both new contracts and revenue in FY2011o Annual targets increasing 5-20% YOY
• Named to prestigious, year-long Global Leadership Development Program
• Developing and teaching Contract Negotiations and Financial Management courses at Project Managers Academy

Greater Atlanta Area

• Promoted to oversight of 7 internal project managers and additional contractors with portfolio totaling $10MM+ annually in southeastern US
• Negotiating vendor contracts averaging $1.5MM annually and managing ongoing relationships, including challenges in contract fulfillment
• Interim DM, providing crisis resolution and client retention during change
• Developing company’s first Project Manager new hire program in concert with global PMO office, integrating personnel into CA and increasing retention, new employee satisfaction, and project success

Greater Atlanta Area

• Completing top priority projects, specializing in business and security management of challenging, high profile accounts for Technical Services group in Georgia & Alabama
• Guest speaker at new associate orientation and trainer in supplemental employee education
• Gaining traction as go-to SME in project management of key engagements, advising sales force in customer relations regarding project-related issues

Greater Atlanta Area

• Administering $7MM IT operating budget supporting $1.6B per year, privately held, mortgage bank
• Formulating Information System strategic plan, functioning in conjunction with executive goals, industry best practices, and with leadership into nextGen technology adoption
• Negotiating contracts in excess of $3MM annually, scrutinizing for deliverables, scope, scalability, timelines, and financial impact
• Providing oversight of systems architecture and development, data management, web infrastructure, security management and monitoring, voice and data network services
• Initiating and supervising all security processes to protect both company and client data
• Directing and mentoring staff of 25 engaged in regulated and non-regulated IT initiatives, including 7 full time direct reports

Master Of Business Administration - Mba, Information Technology

Master Of Science - Ms, Information Systems

Bachelor Of Business Administration, Information Systems