William Reed Email & Phone Number

Barre, Vermont

Preventative maintenance and repair, trouble shooting, adjusting, rebuilding, replacing, installing and maintaining all plant equipment, buildings and grounds.

Barre, Vermont

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval•Ensures all warranty policies and procedures are executed•Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate•Responsible for conducting yard checks to ensure proper work scheduling and prioritization•Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime•Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates•Responsible for Parts Inventory management, policies and procedures•Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work•Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends•Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized•Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements •Responsible for the customer bill back process to include identification, review and approval of bill back opportunities•Ensure data integrity in the Shop Management Online systems

Lebanon, New Hampshire

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval•Ensures all warranty policies and procedures are executed•Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate•Responsible for conducting yard checks to ensure proper work scheduling and prioritization•Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime•Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates•Responsible for Parts Inventory management, policies and procedures•Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work•Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends•Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized•Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements •Responsible for the customer bill back process to include identification, review and approval of bill back opportunities•Ensure data integrity in the Shop Management Online systems

Montpelier, Vermont

Saab Certified Master Technician All phases of diagnostics and repairs.

Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician, Certified

Factory Trained and Certified Technician Diagnostic's / Mutli-Temp Fleet Maintenance

Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician, Certified

Factory Trained and Certified Technician Diagnostic's / Fleet Maintenance

Medium/Heavy Vehicle And Truck Technology/Technician, Certified

Factory Trained in DT 466-570 Engine Diagnostic's and Repair

Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician, Certified

EPA 608 Mobile Refrigerant Certified EPA 609 Cab Refrigerant Certified

Medium/Heavy Vehicle And Truck Technology/Technician, Certified

Caterpillar Trained in Diagnostic's and Engine Repair Certified in Preventive Maintenance Certified in Air Brakes Certified in Total Tire.

Automobile/Automotive Mechanics Technology/Technician, Certified

Saab Certified Master Technician

Automobile/Automotive Mechanics Technology/Technician, Certified

ASE Certified, Master Automobile Technician ASE Certified, Advanced Level Specialist ASE Certified, Medium/Heavy Truck Technician ASE.

Automotive Training Program Certified, Smart Engine Analyzer, Scope Patterns, Advanced Smart Engine Analyzer Training, Certified

Automotive diagnostic's / Sun Electronics Analyzer. Hopkinton Massachusetts

High School, Metallurgy 1, 2, Machine / Engine Shop