William Reese Email and Phone Number

Deliver, coordinate and design facets of sales training.( Training Events- New Hire Training Classes Lead Warming Agents/ Rapid Learning Sales Training) Support Training Manager in determining sales training needs of sales agents to establish and implement comprehensive training plans to meet sales team’s needs. Create and facilitate engaging learning activities and course content that enhances retention and transfer. Present trainings using a variety of instructional techniques or formats, such as role playing, team exercises, group discussions, video or lectures.Determine learning strategies appropriate for refresher or new trainings. Monitor training effectiveness and modify as needed. Ensure sales training deadlines are met for internal and external customers. Develop and organize training manuals, guides, course materials, such as handouts or visual materials. Organize, plan and prioritize work- load. Coach and develop others; identifying developmental needs of sales agents and coach to help improve key performance indicators using effective and timely feedback. Conduct quality review of calls to ensure service goals and standards are met and or identify areas of improvement.Ensure targeted KPIs are delivered through people management/individual coaching plans and strategies; individual support and recognition Identify trends in knowledge gaps with the team and develop a strategic plan to close those areas Assess and analyze customer escalations; report finding and identify coaching opportunities Create and design ongoing agent recognition themes/events to boost team moral and comradery Provide ongoing real-time product knowledge and systems support Ongoing Kbase management (create/update sales resources, tools and processes)Provide first level IT Support: basic help desk resolution and service desk delivery Support agent desktop issues and fulfilling service desk request for IT support and escalation

Small Business SolutionsCreate assessment tools to evaluate retention and comprehension of trainings. Create surveys to assess training effectiveness. Motivate the sales team to develop their skills to ensure that high professional standard is achieved, and monthly sales goals are met. Ensure targeted KPIs are delivered through people management/individual coaching plans and strategies; individual support and recognition Identify trends in knowledge gaps with the team and develop a strategic plan to close those areas Assess and analyze customer escalations; report finding and identify coaching opportunities Create and design ongoing agent recognition themes/events to boost team moral and comradery Provide ongoing real-time product knowledge and systems support Ongoing Kbase management (create/update sales resources, tools and processe

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