Performed patient role as assigned and evaluated doctor/medical student's assessment.

Performed patient role as assigned and evaluated doctor/medical student's assessment.

Commercial

Provide VIP Customer Service to guests and train new employees.

Rate and evaluate social media advertisements.

Manages costumes and set dressings for a variety of theatre style performance in an amusement park.

Managed assigned caseload with limited supervision while providing accurate medical reviews in a time sensitive, fast paced environment that involved high attention to detail.Evaluated claims by exercising independent judgment and critical analysis to reach determinations in accordance with contract provisions and doctor recommendations.Conducted detailed information-gathering sessions with physicians to obtain medical diagnosis, ICD codes, confirm symptoms and determine patient functionality.Identified information and resources needed to make benefit eligibility determinations based on medical history.Researched medical history to reconcile inconsistencies and propose diagnosis.Verified licensed health care professional credentials.Communicated decisions to policyholders in verbal and written form while documenting in clarifying detail.

Reviewed employee claims to utilize various benefits/scholarships against existing policies and explained results with applicants. Disseminated changes in HR policies through WebEx, conference call and live training sessions.Performed preliminary evaluation of transcripts and reviewed audits.Monitored and coached employee-students regarding Professional Development Tracks and academic progress (300-400 students).Implemented and ran reporting for upper level management while providing functional support.Procured, verified and filed enrollment documents while working cross-functionally to overcome students’ concerns alongside scholarship eligibility guidelines.Reviewed curriculum, maintained ongoing student schedules, created and updated audit sheets, coordinated book orders and provided tier 1 technical support.Evaluated international transcripts and applications alongside Registrar and Compliance procedures.Proficiently learned multiple systems, implemented improvements and streamlined processes to increase enrollments by 37%.Identified and expanded departmental initiatives while maximizing productivity and writing departmental operational manual. Developed all standard communications and implemented weekly tactical outreach plan.Identified multiple areas of improvement and created growth initiatives.Supervised and tracked production of team, including telecommuters.Generated and implemented campaigns to establish uniformity while updating procedures with regard to student records, database management and reporting.Led weekly collaboration meetings with cross-functional team (Faculty, Finance, Registrar, Senior Leadership and Enrollment Services) to identify best practices for consistency and maintained multiple projects under high pressure.Developed personal knowledge base of various information systems, enrollment and registration processes.

Managed time to research, analyze and resolve complex accounting, banking and risk management issues with key attention to detail and focus on one call resolution.First-level resolution of customer issues alongside company liabilities while ensuring confidentiality of information in high-intensity, goal-based environment. Quality Assurance performance evaluation and coaching.Maintained integrity of customer records against privacy laws and company guidelines.Achieved 91% resolution rate on risk management contracts with average client base of 100 per associate. Applied and enforced risk mitigation controls while maintaining a high level of data stewardship.Initiated action to remediate any inaccuracies or exceptions.Exercised independent judgment and decision making to determine root cause of complex customer issues while providing creative solutions.

Supervised and supported operations of restaurant to provide customer service, coordinate schedules, maintain healthy work environment and ensure procedural adherence.Promoted services to, and exchanged goods with local organizations.Personnel management/development, training and talent acquisition.Ordered, maintained delivery of, and distributed office supplies.

Communicated (heavy phone contact, hand-written notes and social media) with alumni to promote events, encourage giving and foster sense of community.Improved communication initiatives by including social media campaigns to disseminate client, region and topic specific updates.Procured large alumni donations and created private database of prominent givers.Implemented and coordinated behavioral management strategies to ensure more consistent alumni activity.